English famous sayings about hotel management

Twenty of the most classic quotes in the hotel industry

1. For things to change, I must change first. To change, I must first change myself.

Only by changing yourself can you change everything around you. If you have changed but the environment remains the same, it only means that you have not changed enough.

2. If it is to be, it is up to Me. Start with me.

Do your job well, learn professional skills, take the initiative to communicate with others, and be the best version of yourself.

3. YOU are the hotel…because you are the person who is going to help fill his or her needs. You represent the hotel because you are the person who is going to help the guests fill his or her needs.

Every employee is the image spokesperson of the hotel, and everything you say and do is reflected in the eyes and hearts of the guests.

4. Every call is the first call of the day. Every contact with a guest is the first time of the day. The first impression is everything, and the last guest today also needs you to make the best first impression on him.

5. If you are not serving the customer, your job is to serve somebody who is.

Although back-office positions do not have direct contact with customers, by providing good service and support to front-line employees, they are also serving customers, so they should have the same strict requirements as front-line employees, or even more stringent. If you want the first line to be good, the second line must be better.

6. Simple rule for success, Walk the Extra Mile. (Always do what is required PLUS a bit more.) The way to success: Always do a little more than expected.

This seems to need no explanation. There is only one question: Do you really know your guests’ expectations? Try saying it and see if you can be satisfied.

7. It doesn’t matter whether the customer is right or wrong. It matters how they feel.

We tend to only dwell on the rights and wrongs of our guests, forgetting their feelings.

8. The customer may not always be right, but they should be treated right. The customer may not always be right, but they should be treated right.

From our perspective, in fact, most of the time, customers are not correct and their demands are too unreasonable. However, customers will always only stand from the customer's perspective.

9. It's the little things that matters. Little things will affect the guest's feelings.

It is basically small things that affect the guest's experience. There are few big things. Our job is to do countless small things.

10. Do ordinary things extraordinary well. Strive for perfection in small things.

When small things are done well, they will be perfect.

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11. Anger is one letter away from Danger. In English, there is only one letter difference between anger and danger. When you are angry with a guest, you are not far from danger.

12. Our customers judge us by, What we say, How we say, What we do.

Our customers judge us by what we say, how we say, what we do. .

The content, manner and behavior of what is said.

13. Learn from your mistakes, but never repeat them. Learn from your mistakes, but never repeat them.

Repeating mistakes and making low-level mistakes are our common shortcomings.

14. Be a thermostat not a thermometer. Be like a thermostat, not a thermometer.

The thermostat will self-regulate the temperature regardless of changes in the environment, representing a proactive person. The number on the thermometer depends on the environment and represents a passive person.

15. A happy experience begins with attitude. A good feeling comes from a good attitude. Attitude determines success or failure.

16. Under promise but over deliver. The service provided is better than promised. Commitment is 100 points, service is 120 points.

17. Do what you do well, and do it better every day. Do what you are good at and do it better every day.

No need to explain, you and I both understand what it means.

18. Each day I either get better or worse. The choice is mine. Every day I will get better or worse, it all depends on myself.

It seems that no explanation is needed.

19. Warning, Customers are perishables. Warning: Customers can easily disappear. To make a guest disappear, it is enough to offend him once, not twice.