2023 Front Desk Work Plan Sample Short 1500 Words General

After the leader issues work instructions, preparations for the next phase of the work plan can begin. Only by making a good work plan can you quickly get into work mode. Do you know where to start writing a work plan? Please read the "2023 Front Desk Work Plan Brief Sample" that we compiled for you and me. You may wish to refer to it. Hope you like it! 2023 Front Desk Work Plan Sample Short Essay 1

1. Warm-up exercise

About 10 minutes, it is enough to make the body sweat slightly.

Choose at will: treadmill, elliptical machine, step machine, bicycle, etc.

2. Strength exercise

Monday, target muscle: chest, action: plate Barbell bench press 4 sets x 8 reps, incline dumbbell bench press 4 sets x 10 reps, flat dumbbell fly: 4 sets x 12 reps, butterfly chest press: 4 sets x 10 reps, machine fly: 4 sets x 8 reps

Tuesday, target muscle: back, movements: high pull-down 5 sets x20 pieces

Wednesday, target muscle: shoulder, action: barbell front neck press 4 groups x8 pieces, single-arm dumbbell lateral raise 3 groups x8 pieces, bent over fly: 4 groups x8 pieces, single-arm dumbbell Front raise: 3 groups x 8, inclined plank bent-over dumbbell back raise: 5 groups x 12 Lift 4 sets

Friday, target muscles: legs, movements: 4 sets of free squats 4 sets of unilateral calf raises x 100 x 2, 2 sets of seated leg extensions x 12

Saturday (single), target muscles: chest

Waist and abdomen, movements: parallel bar arm flexion and extension 3 sets x failure (do it if you can), 3 sets x failure of push-ups, 3 sets x 10 incline dumbbell flyes, 2 sets x failure of abdominal curls, 2 sets x 40 waist twists, 2 sets x strength of side abdominal curls 3 sets of lateral flexion to exhaustion and bell-raising x 12 reps

Saturday (double), target muscles: back

Waist and abdomen, action: 3 sets of pull-ups x to failure (can do Just do it), 2 sets of high pull-downs x 12 reps, 3 sets of horizontal rows with seated equipment x 10 reps, 2 sets of abdominal curls x 40 reps, 2 sets of waist twists x 40 reps, 2 sets of side abdominal curls x 3 x failure, and 3 side curls Groups > 1. Basic system of the front office department

(1) Daily morning meeting system

The front office manager organizes all personnel of the department to participate to discuss and study the problems and problems in yesterday’s work Possible problems and countermeasures that may arise in today's work, arrange the day's work, and report the morning meeting to the general manager in the form of meeting minutes.

(2) Monthly meeting system

The front office manager is responsible for holding a monthly meeting at the end of each month to analyze and summarize the work of the month and find out the work in a timely manner problems existing in the company and resolve them, implement the general manager's intentions, arrange and deploy work according to the general manager's requirements, report any major issues to the general manager in a timely manner, and report regular meetings to the general manager in the form of meeting minutes.

2. Responsibilities of each position in the front office department

(1) Front office manager

Report to superior: General Manager of the hotel

Supervision Subordinates: Foreman in charge of the front office department

Contact departments: Catering Department, Housekeeping Department, Bathroom Department, General Affairs Department

Job Responsibilities:

1. Directly report to The general manager is responsible for implementing the business management instructions and administrative orders issued by the general manager, strictly following the hotel's policies, systems and regulations, and setting an example.

2. Formulate the front office work plan, and guide, implement, inspect, and coordinate the execution of the plan.

3. Organize and host weekly supervisory foreman meetings, listen to reports, assign work, and solve work problems. (Regular meeting time will be stipulated separately)

4. Assign work tasks to each supervisor and foreman of each position.

5. In order to adapt to development, the organizational structure and various rules and regulations of the front office will be continuously improved.

6. Understand the room reservation situation, pay close attention to customer conditions, and control overbooking.

7. Make various suggestions to the general manager that are beneficial to guest room sales, and provide information feedback for the general manager and others to refer to for decision-making.

8. Strengthen horizontal ties with relevant departments.

9. Supervise the work progress of the foremen at each position and correct deviations.

10. Responsible for the safety and fire protection work of the department.

11. Regularly review the work diary and weekly summary report of the front office manager.

12. Assist the general manager in handling VIP reception.

Knowledge requirements:

1. Educational level: college graduate or equivalent.

2. Professional knowledge: Familiar with front office management expertise and reception etiquette.

4. Knowledge of policies and regulations: Understand tourism regulations, hotel security management and fire protection regulations, foreign affairs disciplines and foreign exchange management regulations.

5. Relevant knowledge: Understand tourism economy, public relations, marketing knowledge, and understand computer usage technology.

Ability requirements:

1. Management ability: the ability to command, control, organize and implement the work of the department, and the ability to coordinate and public relations with other departments.

2. Ideological work ability: Caring for and caring for employees, and having the ability to motivate and mobilize employees.

3. Have rich practical work experience and be able to flexibly and appropriately use management methods to organize, plan, control, guide and coordinate a series of business and affairs of the front office.

4. Fully understand the market conditions, grasp hotel operation and management dynamics, be able to respond promptly, and have good social skills.

5. Strive to create a positive atmosphere at work, and promote and develop a cooperative working attitude between and within departments.

(2) Front desk supervisor

Report to superior: Front office manager, hotel general manager

Contact department: all business departments related to business operations

Job responsibilities:

1. Accept all complaints from guests to all departments in the store on behalf of the general manager.

2. Welcome every VIP guest upon arrival. Accompany guests to check-in warmly and politely.

3. Compile the daily arrival, departure and staying VIP guest lists, check and memorize the names of hotel VIP guests, bid farewell to each departing VIP guest and ensure that all necessary arrangements are prepared appropriate.

4. The front office manager shall have full authority to exercise the powers of the front office manager in the absence of the front office manager.

5. Assist the front office manager in managing the department. Participate in the guidance of all work and processes of the department, and supervise front office employees to comply with all disciplines and requirements.

6. Communicate horizontal connections between the front office and other departments.

7. Responsible for checking the cleanliness of the front office area. Keep all facilities and equipment in good condition and maintain order in the lobby.

8. Answer all inquiries from guests and provide all necessary assistance and services to guests.

9. Communicate the feelings between guests and the hotel, and solicit opinions from guests.

10. Assist the front office cashier to solve guest accounting problems, and be responsible for claims and collections when necessary.

11. Check the VIP reception preparations and assist the manager to receive VIPs.

Knowledge requirements:

1. Educational level: college graduate or equivalent.

2. Professional knowledge:

(1) Master the general theoretical knowledge of front office management.

(2) Understand and master the working rules and characteristics of various service activities in the hotel, and master various work-related knowledge (such as tourism psychology).

(3) Understand the knowledge of reception etiquette, public relations and complaint handling.

Ability requirements:

1. Have the ability to implement lobby work, the ability to coordinate with various hotel departments, and the ability to handle complaints and respond to emergencies.

2. Maintain close collaboration and contact with all service departments of the hotel, establish good friendship with guests, be amiable, proactive and generous, and have high work prestige both internally and externally.

3. Have strong adaptability, organizational command ability and right and wrong judgment ability, and be able to handle more complex emergency issues independently.

(3) Concierge Foreman:

Report to superior: Front Office Manager

Supervise subordinates: Greeter and bellman

Contact Departments: Catering Department, Housekeeping Department, Bathroom Department, General Affairs Department

Job Responsibilities:

1. Execute the work instructions of the department manager, and be responsible for and report on the work.

2. Specifically responsible for the hotel’s luggage service, greeter service and maintenance of lobby environmental hygiene.

3. According to customer conditions, reasonably arrange the shifts and work tasks of bellmen and greeters and arrange their rest and meals.

4. Evaluate and assess the work of bellmen and greeters, and be responsible for formulating baggage pick-up and welcome procedures, rules and regulations. To improve service quality and work efficiency.

5. Regularly check the luggage storage situation in the luggage room to ensure that it is intact.

6. Supervise the luggage delivery service to ensure the safety of guests’ luggage.

7. Handle customer complaints about this position and continuously improve service quality.

8. Responsible for handling errors and liability accidents during baggage pickup and delivery.

9. Communicate with various departments and departments, and coordinate various work.

10. Assist the front desk to confirm checkout and departure guests.

Knowledge requirements:

1. Educational level: secondary vocational school or high school graduation.

2. Professional knowledge: Master the general knowledge and theory of front office management. Be familiar with baggage handling service procedures and reception etiquette.

3. Knowledge of policies and regulations: Familiar with foreign affairs reception, hotel security management regulations, traffic regulations and fire protection measures.

4. Foreign language proficiency: Proficient in at least one foreign language and able to respond freely.

Ability requirements:

1. Business implementation ability: the ability to organize and direct employees to complete reception service work according to service work procedures.

2. Language and writing skills: clear and appropriate language, and the ability to write general work reports.

3. Ideological work ability: Able to grasp the ideological status of employees and do ideological work well.

Work experience:

Worked as a foreman for one year, or worked in the front office for three years.

Physical requirements:

Be in good health and look good.

(4) Bellman

Report to superior: Concierge Foreman

Contact department: Housekeeping Department, General Affairs Department

Job Responsibilities:

1. Follow the foreman’s work arrangements.

2. Follow the luggage service procedures to provide the best service for the arrival and departure of individual passengers and group guests.

3. Pay attention to the call from the receptionist at the front desk at any time and quickly accept the task of showing the room.

4. Responsible for delivering hotel guests’ belongings, emails, newspapers, messages and notification letters from the front desk, etc.

5. Answer relevant inquiries from guests and try to meet guest requirements.

6. Keep storage items and help hotel guests pack their luggage.

7. Maintain transportation and unloading tools so that they are in good condition at all times.

8. Take care of visiting guests and help maintain order in the hall.

(5) Greeter

Report to superior: Concierge Foreman

Contact department: General Affairs Department

Job responsibilities:

1. Responsible for the welcome and drop-off service for guests.

2. Direct and divert the vehicles in front of the hotel and maintain order in front of the hotel.

3. Understand the names, arrival and departure times, reception specifications and special requirements of important guests.

4. Service with a smile and use honorifics to greet every guest entering and leaving the store.

5. Prepare vehicles for customers leaving the store and open and close the doors for customers getting on and off.

6. Provide sliding door service for guests entering and leaving the store.

7. Assist the bellman to load luggage and help maintain the sanitation of the foyer.

8. Give directions to guests and answer their inquiries.

9. Pay attention to the movements of people entering and exiting the hall, and assist the security department in safety and security work.

Quality requirements for bellboys and greeters

Knowledge requirements:

1. Educational level: secondary vocational school or high school graduate.

2. Professional knowledge: Familiar with luggage pickup and delivery, safekeeping service procedures, and reception etiquette.

Ability requirements:

1. Position business ability: Ability to work independently in accordance with baggage service regulations and quality requirements.

2. Language ability: Have general writing and language expression skills.

Physical requirements:

Be healthy, strong, have good facial features, and be above 1.70 meters tall. 2023 Front Desk Work Plan Sample Short Essay 3

20xx is about to pass. As a new member of the company, I am full of enthusiasm and passion for the future. Front desk clerk was my first job out of college. Although I only came to the company for a short two weeks, with the care of the leaders and the help of my colleagues, I quickly integrated into the company collective and department teams. I also actively studied the company's culture and system, worked hard to improve my professional quality, and completed various tasks conscientiously.

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company, so the work of the front desk is very important, so the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

1. Strengthen self-cultivation and improve service quality.

1. Responsible for answering and transferring calls to the front desk service hotline, and doing a good job in incoming calls.

Important matters should be carefully recorded and communicated to relevant personnel without omissions or delays.

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service standards

and maintain good etiquette and courtesy.

3. Responsible for preparing and completing the reception work for communication, inspection and reporting by superiors or partners

6. Be familiar with and master basic telephone etiquette and business etiquette, and do a good job Good basic reception work. Enhance the awareness of proactive service and be able to complete various tasks actively and effectively. Have a strong sense of responsibility for work, not afraid of hardship or tiredness, and can complete various tasks efficiently and quickly

2. Pay attention to the hygiene and image of the front desk, and remind the health staff to clean and clean on time.

1. Responsible for the sanitation and arrangement of tables and chairs at the company's front desk or consultation reception room, and keeping them clean and tidy.

Responsible for regional sanitation and daily maintenance of green plants.

3. Learn the company’s corporate culture and do a good job in promoting corporate culture.

1. Submit the company’s internal publications and manuscripts.

2. Collection of manuscripts in the early stage, collecting manuscripts, printing and publishing them, and distributing later publications.

3. Create a company corporate culture promotion forum, produce and update it, so that company employees can learn some extracurricular knowledge after work and feel the company's corporate culture and spirit.

4. Be able to be proficient in the company's various cultural constructions, and be able to promote accurately and thoroughly to employees and outsiders, so that you can become a promoter and disseminator of the company culture.

4. Improve the attendance management system. Attendance management is the foundation of enterprise management. Objective and fair attendance can provide a reliable basis for the implementation of the salary system and reward and punishment system, and is of great significance in mobilizing employees' enthusiasm for work.

1. Production and review of personnel attendance sheets.

2. Conduct a review of the work and off-duty work of staff in each department, mainly observing the phenomenon of arriving late and leaving early.

3. Keep detailed records if you go out to deal with personal matters during work or if you go out without a trace without any incident, etc.

4. Detailed records of personal leave, sick leave, business trips, statutory leave, etc.

5. Statistics, sorting, and verification of punch-in fingerprints, and recording of non-punch-in fingerprints.

5. Standardize the management of employees’ daily behaviors and strictly comply with the requirements of the company’s rules and regulations.

1. Supervise and inspect the basic conditions of each department's work uniforms, work badges, breakfast, office hygiene and so on every morning, and record and summarize them regularly.

2. Supervise and record whether there are unrelated events such as playing with mobile phones, gathering in groups to chat, eating snacks, etc. during daily working hours.

3. Keep records of whether employees in each department are off duty, skipped work, or have other dereliction of duty during working hours.

6. Assist department leaders and other departments to complete various tasks.

1. Carry out the signing and receipt of various notices, notifications and contact orders.

2. Responsible for company document processing, daily printing, copying, scanning, faxing, etc.

3. Responsible for the receipt and delivery of various letters, parcels, newspapers and magazines.

4. Assist the personnel specialist in recruitment, interviews, onboarding of new employees and other personnel work.

5. Assist administrative staff in the company’s training, publicity work and large-scale activities carried out by the company.

7. Expand your knowledge and constantly improve yourself.

1. Read more work-related books in your spare time, constantly recharge yourself, broaden your knowledge, and reduce gaps and mistakes in your work.

2. Be proficient in various office software and improve your ability to write various official documents.

3. Develop a work plan, complete each goal one by one, accumulate experience, and continuously improve yourself.

As a company front desk clerk, I will work hard to improve my etiquette accomplishments, cultural knowledge awareness, strengthen my listening, speaking, reading and writing skills, and cultivate myself into a comprehensive quality talent. . In the future work, I will continue to sum up my experience, do my job well with a humble attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company! 2023 Front Desk Work Plan Sample Short Essay 4

1. In my daily work, I will do the following:

(1) Assist in the registration, reporting and distribution of official documents, and organize the original documents Organize documents into labeled folders by category and plan administrative front desk work.

(2) Completed the sending and receiving of letters.

(3) Classification and sorting of low-value consumables.

(4) Assistance in various tasks.

(5) Management of office supplies . Office supplies are registered and distributed as needed, without waste, and are counted on time so that office supplies can be replenished to meet everyone's work needs.

(6) Office equipment maintenance and repair work,

(7) Assist with holiday schedules, duty, etc., and the company’s security during holidays.

(8) Other tasks assigned on time and on a high level.

In my daily work, I follow the principles of precision, detail, and accuracy, arrange carefully, work meticulously, do standard work, stand at standard posts, and follow the rules and regulations of the office.

2. In administrative work, I will make a few points

(1) Each service: contact and communicate with the information staff between each other, and transfer information systematically and effectively. Delivery within the company is in place.

(2) Employee service: feedback the company’s employees’ information to the company, serving as a bridge between employees and employees.

(3) Assist in the company’s corporate rules and regulations.

3. Regarding my own accomplishments and abilities, I will focus on three points:

(1) Participate in basic management training arranged by the company to improve your professional work skills. The work plan is "Administrative Front Desk" Work Plan".

(2) Learn work experience and methods from colleagues and improve your own quality.

(3) Learn independently to improve your knowledge level.

I know very well that people’s abilities are limited, but their development opportunities are unlimited. Now is the era of knowledge economy. If you quickly improve your own abilities, you will be eliminated by society. Of course, I want to improve, I want a platform, my company is my best platform, I will seize this opportunity to synchronize my work with my own cultivation, and maximize my own value.

4. Work

(1) Assist the Human Resources Department in work

(2) Other temporary work.

The company’s front desk jobs are trivial and complicated. I divide and arrange the situation, establish job responsibility system, and work in an orderly manner; I also work in a professional manner, with new ideas, new methods and new experiences; in terms of work, I pay attention to doing things in place but not offside, serving but not making decisions, A true staff assistant and a bridge of communication between superiors and subordinates. 2023 front desk work plan short sample 5

1. Guiding ideology

Actively carry out practical, practical and effective work, adhere to the guidance of the concept of "based on the enterprise, serve the enterprise", Follow the road of comprehensive, coordinated and sustainable development, tap potential, increase revenue and reduce expenditure, strive to increase operating income, do a good job in internal management, comprehensively improve work efficiency, gradually improve the management level and service quality of the department, and build a united, harmonious, healthy and progressive working environment. Realize standardized, institutionalized and normalized management of departments.

2. Internal Management

1. Formulate and implement the "Front Office Daily Inspection Rules and Implementation Methods", and achieve comprehensive performance for each position through clear quality standards and strict inspection systems. Standardize the work.

2. Strengthen the pre-control, on-site control, and post-event control of workplace work quality, focus on detailed services, pay attention to customer needs, pay attention to customer feelings, and ensure that "active, enthusiastic, accurate, and rapid" services are provided to customers. Serve.

3. Plan employees’ careers and gradually implement job rotations for employees at the front desk, business center, and switchboard area to enrich employees’ work experience, increase employees’ work skills, and improve employees’ work interests, so as to create an enterprise-wide Comprehensive talents with multiple abilities.

4. Improve various form records, data analysis, operating procedures, etc., so that there are accounts that can be checked, evidence-based, and rules to follow.

5. Continue to collect and organize customer files to provide guests with family-friendly, personalized and customized services, add materials and provide guarantees.

6. In terms of energy saving and consumption reduction. Strengthen the care and maintenance of facilities and equipment to extend their service life; save the use of orders, registration forms, room cards, key bags, etc. at the front desk. If there is a mistake, use correction fluid to correct it before use to reduce waste due to personal reasons; switchboard After 0:00 p.m., one of the reception desks is turned off to save energy; the business center can use waste paper instead of new paper, and can use quick printing paper instead of copy paper, etc.

7. Pay attention to safety awareness and implement various safety rules and regulations of the hotel and relevant regulations of the public security department.

3. External Sales

1. The door-to-door sales tasks for the third quarter will be separately studied and formulated based on the actual completion of the previous quarter and the hotel’s internal and external market environment.

Second, use the new area on the 17th to 19th floors as a selling point to increase the hotel’s individual guest occupancy rate, and make full use of the hotel’s sales policy to increase house sales, so as to exercise authority without exceeding it, and be in place without being offside.

3. Strengthen outreach work to railway passenger transport offices, long-distance bus stations, taxi companies and other units, and strive to achieve sales results of collaboration, collaboration and mutual benefit.

4. When serving door-to-door guests, train the front desk staff to pay attention to the guests' words and deeds, identify the guest's identity and the nature of the hotel, select the correct sales target, and flexibly use the approach method, selective questioning method, turning method, Use sales language skills such as word-of-mouth techniques to achieve the purpose of sales promotion.

5. Regularly hold customer experience exchange and analysis meetings in the front desk area to study the customer's consumer psychology and sales skills. At the same time, a sound assessment mechanism is established to rank employees based on their performance every month and analyze the reasons for improvement.

6. Regularly organize relevant personnel of the department to collect and understand information about tourism, hotels and their corresponding industries, grasp their business management and reception service trends, and provide hotels with comprehensive, true and timely information in order to formulate marketing plans. Strategies and flexible sales pitches.