Traditional Culture Encyclopedia - Hotel accommodation - Poor hotel service and customer complaints. How to write an apology letter to this customer so that he can come to the hotel for consumption next time? (English letter of apology)

Poor hotel service and customer complaints. How to write an apology letter to this customer so that he can come to the hotel for consumption next time? (English letter of apology)

Dear Mr. Su. So,

Thank you for your letter from August 24 to 26, 2007 and your feedback during your stay in our hotel. We are sorry that our service negligence has brought you an unpleasant experience.

We apologize for the unpleasantness during your stay. We promise to investigate these problems seriously and hope to provide you and your colleagues with better services in the future.

What really belongs to you,

(signature)