Room Manager Job Responsibilities and Work Content

1. Late check-out for in-house guests

The housekeeping manager can provide guests with late check-out service based on various events occurring in the hotel. 18:00 at the latest. The assistant lobby manager has powers until 16:00.

2. Exemption of items for customer compensation

If items in the room are lost or damaged, it is confirmed that the cause is not caused by the guest or the guest refuses to compensate. Housekeeping managers and assistant lobby managers can exercise the right to waive visas based on the principle of maintaining the hotel's reputation and normal operations. The room manager's authority is within 100 yuan. The charge for the assistant lobby manager is less than 50 yuan. (Note: The exemption form must be signed by the guest to be effective)

3. Waiver of room charges and miscellaneous charges

Overcharge of room charges and miscellaneous charges due to non-human factors such as front desk computer crash or system failure. The assistant lobby manager can make deductions with the approval of the room manager. (Note: The exemption form must be signed by the assistant lobby manager on duty, the receptionist at the front desk, and the housekeeping manager to be effective)

4. Rates for important self-check-in guests and permanent guests

For important and influential front office guests. In line with the principle of thanking guests for their love for the hotel over the years and promoting self-service sales.

Housekeeping managers and assistant lobby managers can provide guests with more favorable room rates. The housekeeping manager's authority is equivalent to the company's negotiated price. The authority of the assistant lobby manager is the room rate equivalent to the company's negotiated price but does not include breakfast.

4. Housekeeping managers and assistant lobby managers can directly issue courtesy orders to satisfy or appease guests based on the status of various events occurring in the hotel. The items given are subject to the situation. 1． Courtesy housekeeping manager can issue V1, V2 level