How should the relationship between colleagues and leaders in the hotel get along?

If you think that you can get ahead in the workplace only by skilled skills and hard work, then you are a little ignorant. Talent and overtime are important, but knowing how to say the right thing at a critical moment is also a decisive factor for success. Excellent speaking skills, such as pleasing important people, avoiding troublesome things falling on yourself, dealing with difficult affairs, etc. It will not only make your work and life easier, but also make you rich and famous. Remember the following ten sentence patterns and use them when appropriate. A raise and promotion will certainly be close to you.

1. Deliver bad news in the most elegant way. Sentence pattern: It seems that we have encountered some situations ... You have just learned that a very important case has gone wrong; If you immediately rush to the boss's office to report the bad news, even if it's none of your business, it will only make the boss question your ability to deal with the crisis, and maybe you will get a scolding and take it out on you. At this point, you should say this sentence pattern calmly, don't be emotional, don't panic, and don't use words like "problem" and "trouble"; Let the boss feel that things are not unsolvable. "We" sounds like you will stand on the same front with the boss and fight side by side.

The boss is duty-bound when calling. Sentence pattern: I'll deal with it right away.

Make such an answer calmly and quickly, and your boss will intuitively think that you are an efficient and obedient subordinate; On the contrary, an indecisive attitude will only annoy the responsible boss. I may take it out on you when I can't sleep well at night!

3. Show team spirit. Sentence pattern: Angie's idea is really good! Angela came up with a brilliant plan, which even her boss appreciated. You can't wait for your brain to move faster than others. It is better to steal his light than to pull a long face and be unhappy. The method is as follows: say this sentence pattern while the boss can hear you. In this society where everyone wants to get ahead, a subordinate who is not jealous of his colleagues will make the boss feel that this person is pure in nature and full of team spirit, so he will be treated differently.

4. Advise colleagues to help sentence patterns: This report can't be done without you! .

There is a difficult job that you can't finish by yourself, so you must ask someone for help. So you found a colleague who is best at this job. How can I get others to help you willingly? Send a top hat, fill it with vermicelli soup, and promise to return it one day; In order to live up to his reputation in this respect, that kind-hearted person will generally agree to your request. However, don't forget to write it down when you make achievements in the future.

5. Skillfully avoid what you don't know. Sentence pattern: Let me think about it and give you an answer before three o'clock, OK? .

The boss asked you a business-related question and you didn't know how to answer it. Never say "I don't know". This sentence pattern not only keeps you out of danger temporarily. It also makes the boss think that you are very concerned about this matter and suddenly don't know how to say it. However, you must do your homework afterwards and hand in your answers on time.

6. intellectual retreat sexual harassment sentence pattern: this kind of words seems inappropriate to say in the office! If you can't stand the yellow accent of your male colleagues, this sentence promises to shut them up. Men do like to talk dirty sometimes, but it's hard to tell whether it's unintentional or intentional. This sentence can make the unintentional people understand that enough is enough. If he doesn't mean to shut up, it constitutes sexual harassment, and you can report it to the relevant personnel.

7. Reduce the workload without trace. Sentence pattern: "I understand that this matter is fundamental;" Can't we check the work at hand first and put the most important thing first? 」

Why don't you say no now? First emphasize that you understand the importance of this task, and then ask the boss for instructions to give priority to the new task and the original work. Let the boss know that your workload is actually very heavy. If you have to, some things have to be postponed or handed over to others.

8. Appropriate sentence patterns: I really want to hear your views on a case ... Many times, you are in the same room with high-level dignitaries and have to say something to avoid the embarrassing situation of silence. However, this is also an excellent opportunity for you to win the favor of the top management. But what should I say? Daily life is definitely not suitable for being moved out to talk about the weather at this time, and it will not impress the top management at all. At this time, the most appropriate topic is a thought-provoking topic related to the company's prospects. Ask a big boss a question he cares about and knows well, but when he talks about his experience, you will not only benefit a lot, but also make him sit up and take notice of your eagerness to learn.

9. Admit negligence without causing the boss's dissatisfaction. Sentence pattern: it was my negligence, but fortunately ... dislocation is inevitable, but the way you state your negligence will affect the boss's opinion of you. It is very important to be brave enough to admit your mistakes, because shirking responsibility will only make you look like an annoying, weak and useless person, but that doesn't mean you have to apologize to everyone for it. The trick is not to point all the finger at yourself, but to admit that it will dilute your mistakes and distract people.

10. Be calm in the face of criticism. Sentence pattern: Thank you for telling me. I will consider your suggestion carefully.

When a person's hard-earned achievements are revised or criticized, it is really distressing. You don't need to write your dissatisfaction on your face, but you should let the person who criticizes your work know that you have received his message. Being neither humble nor supercilious makes you look more confident and worthy of respect, and lets people know that you are not a wayward person or a person who can't stand setbacks.