How to reply to hotel guests' comments on room temperature?

If hotel guests complain about the room temperature, they can take the following reply:

Distinguished guests:

Thank you very much for taking the time to tell us what you think of room temperature. Your feedback is very important to us, because it helps us to continuously improve and provide you with a better accommodation experience.

We attach great importance to your suggestion. We know that the temperature of the room has a great influence on your comfort. We are deeply sorry that you feel too hot or too cold in your room. This may be caused by many factors, such as seasons, indoor and outdoor temperature changes, air conditioning equipment and so on.

Please rest assured that we attach great importance to your feedback and will take immediate measures to solve this problem. We will immediately check the air conditioning equipment and make necessary adjustments to ensure that the room temperature reaches a comfortable level when you stay next time.

If you have other questions or suggestions about room temperature or other aspects, or if you have any other needs or questions, please feel free to contact us through the following ways: telephone number, email address.

Thank you again for your valuable advice. We sincerely hope that our next visit will provide you with a more pleasant stay experience.

Wish you all the best!

[Hotel Name]