Traditional Culture Encyclopedia - Hotel accommodation - Gro, where is it?

Gro, where is it?

GRO(GuestRelationsOfficer) is a position of director of customer relations.

GRO full name: GuestRelationsOfficer is a position of director of customer relations, which is used in the hotel industry. GRO is responsible for handling hotel guests' complaints and problems and providing satisfactory solutions to improve guests' satisfaction with hotel services. GRO is also responsible for supervising the work of hotel staff and ensuring that hotel staff provide quality services according to the specifications.