How to implement online training and assessment for hotel front desk employees

1. Obey the work arrangements of the cashier at the front desk and provide first-class reception services to guests in accordance with the prescribed procedures and standards.

2. Carry out shift handover work conscientiously. Any unclear points should be reported in time. Reserve funds will be handed over shift by shift. If the previous account is unclear, the later account will not be accepted.

3. Be prepared before work, carefully check whether computers, printers, calculators, currency detectors, credit card POS machines, card printing machines, scanners and other equipment are working properly, and perform cleaning and maintenance work.

4. Understand the room status and guest room conditions, actively and enthusiastically promote rooms, understand the guests who have booked and checked out on the same day, and confirm their payment methods to ensure accurate check-in and checkout

5 . Quickly and accurately handle the check-in, room extension, room change and check-out procedures for guests. When checking in, proactively explain the price to guests to avoid misunderstandings. Guest verification procedures and room opening registration are also required.

6. Accurately and proficiently collect cash and checks from guests, print various guest bills, settle accounts for guests promptly and accurately and issue invoices according to guests' reasonable requirements.

7. Be proficient in hotel-related knowledge and strictly abide by various systems and operating procedures.

8. Check carefully according to the room status report sent by the housekeeping department to maintain the most accurate room status.

9. Prepare and submit various reports.

10. Daily cash receipts must strictly implement the "pay long-term payment and make up for short-term payment" regulations, and shall not use long-term payment to make up for short-term payment.

11 We shall earnestly implement the foreign exchange management system, and shall not arbitrage foreign exchange or exchange foreign exchange privately, and shall be responsible for supervising employees' compliance with the foreign exchange management system.

12. Provide guests with the information they need, and help guests solve their various needs enthusiastically, thoughtfully and meticulously.

13. The cash and bills received every day must be reconciled with the bills, and different bills should be filled in on the payment bag.

14. Properly handle customer complaints. If the complaint cannot be resolved, promptly seek instructions from the superior supervisor.