The duties of a hotel supervisor

1, according to the authorization of the general manager, and according to the classification standards of five-star hotels of the National Tourism Administration, the hotel staff handbook, the hotel reward and punishment regulations and other rules and regulations, as well as job responsibilities and service specifications, supervise and inspect all positions in the hotel. 2. Establish a three-level supervision and inspection system, that is, ① the supervisor level ② the department manager level ③ the hotel-level quality inspection representative general manager exercises supervisory authority. 3, the establishment of supervision and inspection system, using routine inspection, spot check, special inspection, night check and dark check. Conduct daily inspection according to the hotel's unified quality standards, and notify the general manager, human resources department and managers of relevant departments at any time, and record them in the daily inspection report as an important basis for the reward and punishment system. 4. Complete weekly service quality briefing and monthly employee reward and punishment list. The violation analysis table of each department, the cumulative workload of comprehensive assessment of managers of each department every quarter, and the employee evaluation table of each department every month are randomly selected. According to various statistical tables, analyze and put forward improvement plans and suggestions. Draft a special case report of major quality accidents, report it to the general manager of the hotel, and submit it to the training director as training materials. The "three don't let go" when problems are found, that is, (1) don't let go of the problems that have happened; (2) Violators don't know what's wrong and don't let go; (3) Failing to handle the parties correctly according to the hotel regulations. 5. Collect and sort out the guest feedback form every day, analyze it, put forward improvement suggestions, and submit it to the general manager the next morning. 6, responsible for the establishment of hotel quality management and quality inspection files. 7, responsible for the annual health permit. Complete other tasks assigned by superior leaders.