Brief introduction to the content of hotel service psychology

This book is carefully compiled by many teachers according to the requirements of ministerial outline and hotel management industry norms.

This book consists of eleven chapters, including an overview of hotel psychology, feeling and perception, memory and attention, needs and motivations, emotions and emotions, hotel catering service psychology, hotel lobby service psychology, room service psychology, recreation shop service psychology and complaint psychology, and hotel management psychology.

This book can be used as a teaching material for teachers and students in secondary and higher vocational colleges, and can also be used for hotel vocational training.