Problems in hotel management?

With the in-depth development of market economy and the rise of tourism, the society needs a large number of highly skilled talents who are familiar with the manage

With the in-depth development of market economy and the rise of tourism, the society needs a large number of highly skilled talents who are familiar with the management methods and operation modes of hotel catering enterprises, have high service skills and management level, and have good professional ethics. So what are the problems in hotel management?

Hotel management problems. The operating location of the hotel.

With its pure service management characteristics, hotels can be said to be the representative and leading industries in the service industry. Hospitality is the most basic feature of this industry, and service is the soul and essence of the hotel. Hotels that deviate from service consciousness are often in a mess. Serving guests is the real and all-round work of hotel operators. Although hotels are usually divided into many different departments with different basic responsibilities, the purpose of each department is very clear, that is, to serve and satisfy guests.

Generally speaking, serving front-line employees is the direct image of our hospitality, and other departments are the support of this image. Hotel management is a combination of internal service and external service, and it is an organic whole. In this organic whole, no matter which link has problems, it will lead to a decline in service quality and the gold content of corporate brands. In this organic body, there are complicated contradictions among departments, business contacts, employees and enterprises, so there is a saying that "the person who manages the hotel can be the president", but how to be the president? How to do it well is what every hotel is most concerned about and what we are most concerned about. We will solve the problems existing in the business process for you from a professional perspective.

Hotel management problem II. The general confusion of hotels.

1. The personnel cost ratio is significant, and there are many people, but the work quality is not in place;

2. The soldiers in the iron hotel are like a lantern;

3. There are many systems that have everything, but they are not implemented in place or exist in name only;

4. Award, penalty, no effect;

5. There is no shortage of high-paid talents and highly educated talents, but their effectiveness cannot be exerted;

6. There are eight teeth when you smile, but there is no "charm" when you smile;

7. I spent a lot of money on imported training when I was away from home, but the only impression I left was the bill for payment;

8. The slogan on the wall is invalid except for decoration;

9. At the meeting, the mouth said "sincere cooperation, team consciousness". After the meeting, it was a mess, and it was self-defeating;

10. What the middle level dares to do is incompetent and capable, timid and not timid.

Hotel management problem 3. Ten swords promoted inside the hotel

* * * A * * heartfelt smile is the most beautiful.

One of the most important and difficult items in hotel training is "smiling". The hotel also tried every means to solve it, such as posting "Did you laugh today" on the big mirror at the door and so on. The effect is not obvious, because people's mood and thoughts are not easy to change.

Based on more than ten years' practical experience, Bao Li Planning and Training Company has developed a special effect method to solve employees' smiles, and the effect is immediate.

Training purpose:

Improve hotel service quality;

Mobilize the enthusiasm of employees;

Change employees' shallow understanding of service;

Enhance the service competitiveness of the same industry.

Training effect:

Solve the problem of employees' smiles and let employees smile at customers from the heart.

Content description:

The first part is to be a happy modern man

1, people work and live to enjoy happiness, not pain.

2. Happiness is the cultivation of a mentality.

3, the way to laugh often.

4. Implement a "laugh" culture in the team.

5. Seventeen ways to be happy.

The second part is the re-understanding of service work.

1. Service is not a lowly, monotonous, boring, dirty and tiring job.

2. Re-recognize service and like service work.

3. The sense of achievement that service brings to work.

4. Service is the embodiment of its own value and significance.

The third part is the reflection of happiness.

1, both happiness and pain come from comparison.

2. When you feel that you are unfortunate, there will always be someone more unfortunate than you; When you think you are great, there will always be someone greater than you.

3. The more you don't want to do it, the better you should do it; Only when you do it well can you have a chance to stop doing it; If you can't do it well, you must stick to it.

4. Only by understanding the suffering of life and truly understanding the value of life can we deeply understand the meaning of self-existence.

5. Managing yourself and striving for self-improvement is a great contribution to the family, the enterprise, the society and even the country.

* * * Two * * promotion methods

People's needs are diverse, and the demands in the workplace are the same. They have not only the demand for salary, but also the satisfaction of self-happiness, happiness, career planning and ability recognition. From our years of tracking the current workplace, salary is not the most important reason for employees to leave. As long as we are optimistic about the prospects of the enterprise, other needs will not be met, which will often make them reluctantly leave. Through direct communication, we found that they really don't want to change jobs frequently, just like their marriage.