What is hotel service recovery?

It refers to the remedial work carried out in the customer service work due to the mistake or inadequacy of the store, which leads to the incomplete service provided to the guests or the failure to meet the requirements of the guests, or even the dissatisfaction of the guests, and is called service remedy. For example, when the booked guest arrives at the hotel, the room has not been cleaned and the guest needs to wait. At this time, the front desk guest relations director or lobby manager should invite the guests to sit down in the lobby, offer a cup of tea or coffee, please wait a moment, and then arrange to clean the room for the guests immediately.