Traditional Culture Encyclopedia - Hotel accommodation - What is hotel service recovery?
What is hotel service recovery?
It refers to the remedial work carried out in the customer service work due to the mistake or inadequacy of the store, which leads to the incomplete service provided to the guests or the failure to meet the requirements of the guests, or even the dissatisfaction of the guests, and is called service remedy. For example, when the booked guest arrives at the hotel, the room has not been cleaned and the guest needs to wait. At this time, the front desk guest relations director or lobby manager should invite the guests to sit down in the lobby, offer a cup of tea or coffee, please wait a moment, and then arrange to clean the room for the guests immediately.
- Previous article:How to pronounce spoon in English?
- Next article:Has the drifting of Tongshan Yinhe Valley resumed?
- Related articles
- What is the general installation interval of fire emergency lights?
- What are the attractions around Lugu Lake?
- Opening application report
- Which hotel in Fuding has delicious food?
- How about Greenland Hyde Mansion? OK or not? Is it worth buying?
- Which is better, Qiuguo Hotel or All Seasons Hotel?
- Jinghai orange crystal hotel room rate
- Shanghai 65438+42 high-risk area was deregulated at 0: 00 on February 6.
- How about Chen Xing Table Tennis Hall in Wanbailin, Taiyuan?
- What are the characteristics of West Lake Longjing and Tieguanyin, which one tastes better?