What does hotel OPE mean?

OPERA is a product of the American MICROS Company, and its domestic agent is Beijing Shiji Company. In fact, it is not a software, but a collection of software for a series of hospitality industry service forms, of which Opera PMS is its core part. Since the hotel front desk is the first part of the hotel industry to realize informatization, Opera PMS also specifically refers to the hotel's front desk operating system. .

The OPERA system mainly includes:

1. Hotel front desk management system (OPERA Property Management Solutions, OPERA PMS for short), this is the module that most hotels will choose, Maidian Forum The OPERA that most friends talk about is actually OPERA PMS. OPERA PMS is divided into full version (Full Services) and streamlined version (Express). The main difference lies in the different openness of internal functions, such as the number of interfaces, etc., but Express can be applied to most hotels.

2. Sales and banquet management (OPERA Sales & Catering)

3. Reservation system (OPERA RESERVATION SYSTEM, ORS) and customer information management system (Opera Customer Information System, OCIS ), are the needs of the overall operation of the hotel industry in the context of hotel grouping, corresponding to the hotel call center and customer information center.

4. Opera Channel Management (OCM) is a hotel channel management tool under the background that channels are becoming more and more diversified, and third-party channels and vertical search engines are increasingly replacing traditional sales channels. .

5. Revenue Management (OPERA Revenue Management System, ORMS)

OPERA contains too much content, and we are currently mainly focusing on OPERA PMS, so don’t ask in the future: What is the difference between OPERA and West Lake Software? What is the difference between OPERA and Fidelio? Instead, you should ask whether there is any difference between OPERA PMS and Xisoft, so that they can be compared.