How to improve the quality of hotel staff

1, basic knowledge training for employees. The content of the course is as follows: general introduction of the hotel; Brief introduction to the operation of hotel business department and marketing department; Study hotel rules and regulations and employee handbook.

2. Training of new knowledge. The market has entered the era of knowledge economy, and the development and changes of the market can be described as changing with each passing day and making rapid progress. For hotel employees, we should carry out regular and irregular knowledge training, teach them new market ideas, new hotel culture knowledge, new promotion thinking, typical case analysis and cross-training in multiple positions, so that employees can learn new things, be versatile and constantly accept new knowledge, gradually improve their own quality in their work and give full play to their talents.

In a word, knowledge is very important, moral character is talent selection, quality can be said to be cultivated, and ability can be used by China. The quality management of arresting people is not a mandatory institutionalized means, but an extremely effective way of guidance and encouragement. This can not only greatly mobilize and cultivate employees' working ability and give full play to their subjective initiative, but also improve the overall quality of the department, generate cohesion and make the hotel more dynamic.