Work plan for lobby week of newly opened hotel

Work plan for the lobby week of the newly opened hotel 1:

1. Maintain the overall image of the lobby, and arrange cleaning to clean the glass inside and outside the lobby (with the cooperation of Manager Tian, starting on Tuesday).

2. The locker at the front desk will follow up, and it will be in place this week. After the locker is in place, the dressing room will be standardized as a whole, and the health management system will be formulated and implemented (after the locker is in place, health supervision and inspection will be carried out every day)

3. The front desk gfd will be standardized, and the tooling and headgear shoes will be standardized and the makeup will be light (summer clothes will be issued on Tuesday)

4. The language of customer service will be standardized and simplified, and business training will be strengthened to enhance business proficiency

5. Reduce friction, do a good job in transit scheduling with various departments (middle management trains employees, and all departments strengthen communication)

6. Make a good sales plan at the front desk, carry out the sales knowledge at the front desk, and implement it to everyone (carry out the daily supervision and inspection of the sales skills set before)

7. Follow up the accounts and settle the group purchase accounts with the finance! The accounting and settlement process of shareholder signing is more standardized!

8. Follow-up of taxi commission

9. Add new rules and regulations at the front desk on Thursday, and report them to Xudian for approval after they are formulated.

1. The weekly meeting will conduct emergency case handling training again.

Work Plan 2 of the Front Office Week of the newly-opened hotel:

1. Complete the post knowledge training of the concierge, reception and cashier departments, mainly to provide necessary training for new recruits and weak aspects in practical work, train the front office staff in customer service skills, improve their customer service awareness, and adopt simulated operation training

2. Assist the marketing department in promoting and receiving related activities during the Spring Festival and Valentine's Day. Arrange employees' vacation reasonably.

in March and mid-February, there will be a written test for employees in the department, mainly to test the knowledge of the positions accepted by employees in the early stage, stimulate employees' nerves, and improve employees' enthusiasm for work

4. Prepare to hold a job skill operation training within the department, mainly targeting employees in the front office, with the content of job skill competition for employees in each position, and focusing on employees who perform well in each division.

in mid-May and March, according to the written test in February, combined with daily work performance and customer service awareness at ordinary times, the employees with weak correlation were suggested to handle post changes.

6. Cooperate closely, actively coordinate with other departments of the hotel to combine business and work closely, and actively contact with other departments of the hotel according to the needs of guests, and cooperate with each other to give full play to the overall marketing vitality of the hotel and create the best benefits.

7. Improve the sales skills of the front desk staff, increase the occupancy rate of individual customers, and strive to complete the sales tasks assigned by the hotel. Make a good start for the hotel in the new year.

work plan for the lobby week of the newly-opened hotel:

1. Strengthen business training and improve the quality of employees

As the facade of the hotel, every employee in the lobby department should directly face the guests, and their work attitude and service quality reflect the service level and management level of a hotel. Therefore, the training of employees is our focus. Only through training can employees further improve their business knowledge and service skills, and better provide quality for the guests.

second, instill in employees the awareness of increasing revenue and reducing expenditure, and control the cost.

Increasing revenue and reducing expenditure are the pursuit of every enterprise, and carry out the activities of saving and reducing expenditure to control the cost. In order to save money, for example, we will recycle the card sets of the guests every time they check out; Reuse of overdue reports; Supervise the staff staying in the accommodation to save water and electricity; Control office supplies and use every piece of paper and pen well. Through these controls, the front office should make due contributions to hotel revenue.

Third, strengthen employees' sales awareness and skills, and improve occupancy rate

The front office actively promotes the sale of scattered rooms according to the market situation. In terms of the price of the front desk and employee incentives, our department plans to introduce a new policy, the high-priced room policy. The receptionist can flexibly grasp the room price according to the market conditions and the occupancy situation of the day while understanding the hotel preferential policies, emphasizing that as long as the guests come to the front desk, we should try our best to let the guests stay and strive for more.

Fourth, pay attention to the coordination among departments

Hotels are like a big family, and friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has a close working relationship with catering, sales, guest rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it to avoid the deterioration of things, because everyone's common purpose is for the hotel, and if it is not solved and handled well, it will bring certain negative effects to the hotel.

5. Strengthen the management of all kinds of reports and customs declaration data

The front desk will check in every guest according to the regulations of the Public Security Bureau, and input them into the computer. The information of overseas guests will be declared to the Exit-Entry Administration Department in time through the hotel's customs declaration system, and the notice issued by the Public Security Bureau will be carefully implemented to remind and store the valuables of each guest. Designate a special person to be responsible for all the reports and data in the front office, classify and file the reports and report them monthly.

Shortcomings of the hotel:

1. Limitations of the hotel system

Due to the limitation of modules, many bookkeeping and suspense accounts are completed manually in the system adopted by the hotel, and the data found by each template is inconsistent, which leads to low accuracy of digital quantification. These manual checkout operations have many loopholes and increase the difficulty of management. For example, we can only record the deposit by hand, and then enter the bill by hand, which will affect the work efficiency of hotel staff and the impression of guests on the hotel. This is the key to whether the hotel's operating system is perfect and whether the system is regularly maintained by professionals.

2. The salary system is too fixed.

The frequent turnover of front office employees greatly affects the quality of service. After a new employee joins the company, it takes one to three months to try out before he can fully master the work of this position. However, some employees leave their jobs after they have just become proficient in their jobs, which has caused the loss of staff. Personally, I feel that the salary system of the hotel can't motivate employees.

Employees are paid a fixed salary every month, so it is suggested to improve the personnel salary system. The salary of the hotel should be distributed in a step-by-step manner. How much is the employee's probation period, how much is the salary for the first grade after working for half a year, and how much is the salary after working for one year? The hotel should let employees see hope and work with passion, so as to create more business income for the hotel.