What is the main business of the sales department of a five-star hotel?

What is the main business of the sales department of a five-star hotel?

The hotel's sales department is to find customer sources (such as travel agencies, companies, etc.) to increase the hotel's customer base. Improve occupancy rates. What does the marketing department of a five-star hotel mainly do?

Sales of guest rooms, reservation management, revenue management, public relations, media relations, brand promotion, customer service, and conference reception. What does the night review of a five-star hotel do?

Night audits are all night work. They usually start after twelve o'clock in the evening to review the accounts for this day. I haven’t heard anyone doing night trials say that they are under too much pressure. On the contrary, day and night are reversed, and the biological clock is completely disrupted. What does the "guest relations" department of a five-star hotel do?

Theoretically speaking, the main job is to communicate with customers, solve customer problems in a timely manner, and contact customers regularly to ask if they are interested in spending recently, etc.

The Customer Relations Officer, referred to as GRO, is a service control position, subordinate to the Assistant Lobby Manager, and is mainly responsible for handling complaints from hotel guests about hotel products (including services, physical consumption, etc.). To improve guest satisfaction with hotel services, we must also supervise the work of hotel employees and have the right to issue penalties to employees who do not perform according to standards. The number of guests for this position is unlimited and not fixed. All guests who spend money in the hotel can be served. The assessment is based on personal service awareness, problem-solving skills, etc.

Job requirements:

Have hotel-related work experience;

Be familiar with the front desk work process and have certain training and management capabilities;

Be able to converse with guests in fluent Chinese and English;

Be in good health and have a good image and temperament.

I hope the above answers are helpful to you! Five-star hotel sales in Shanghai

I can see that you are a motivated girl. If you like it, just do it. Of course, this process is full of difficulties, tests and opportunities. You should not be Some small obstacles in this process will hinder your progress. What is more important is to see the successful goal behind. The hotel industry you are in is also a service industry, which requires you to put customers first. This is true, but you should have a clear mind and flexible scale, maintain your principles, and it is completely okay to have excessive and unreasonable requirements. Ignore it.

What does the public relations department of a five-star hotel do?

1. Public relations is the abbreviation of public relations. The professional task of public relations is to coordinate social organizations and the public relationship and shape a good social image of the organization to promote the continuous development and improvement of the organization.

2. In terms of hotel public relations, it means promoting hotel products to the outside world, establishing a good relationship with the media in the *** department, and also what the public relations department wants to do when there are health problems or other abnormal problems in the hotel. ways to reduce the resulting adverse effects. What kind of jobs do five-star hotels do?

If you have the ability, be a hotel manager. If you have the temperament, be the foreman. If you have the appearance, be the front desk. If you have the skills, be the chef. If you have the strength, be the waiter and bag carrier. About the five-star hotel business!

In the sales department, the sales manager will give you various introductions. Generally, banquet halls will take over such meetings. If necessary, you can also find a decoration company to help you with the on-site layout and meeting procedures. What exactly does the wellness department of a five-star hotel do?

The recreation and sports department is the department that provides entertainment, fitness, beauty and other activity venues for guests. It is an important part of the hotel to attract guests, attract business, improve the hotel's reputation and turnover, and provide guests with Services include: swimming pool, gym, dance studio, chess and card room, billiards, tennis, table tennis, etc.

Responsibilities of the Recreation and Sports Department:

1. Keep the venue clean so that the hotel can enjoy entertainment in a quiet environment.

2. Ensure that all equipment is in good condition so that guests have a full sense of security.

3. Provide perfect services and establish a hotel's service style of being sincere, simple, friendly and enthusiastic.

4. Continuously learn new technologies and strive to innovate to meet the requirements of a five-star shop.

5. Actively complete the indicators issued by the hotel and create more profits for the hotel.