What are the characteristics of hotel VIP customers?

High status, status and quality _VIP has a high social status.

But also a symbol of bringing honor and wealth to the hotel. In hotel service, we should treat VIPs like leaders. _ You must show respect, attach importance to VIP, greet them politely and actively, show obedience, be willing to be "bossed" by them, _ try your best to "perform", serve attentively, pay attention to details and pursue perfection, so as to achieve the best results.

High quality service requires high quality service. Guests who come to the hotel will put forward various requirements for service, because what they buy is the demand for service, because what they buy is the product of service. As a product. As distinguished guests, they hope to get special customs clearance, and they hope to get special attention and special treatment. In this regard, the hotel must pay attention and give special treatment. In this regard, the hotel must provide VIP guests with sufficient enjoyment space, provide VIP guests with sufficient enjoyment space, and give VIP guests more sense of superiority and pride in the hotel. Hotel must be superior and proud in the hotel. The hotel must provide all-round and meticulous services to the distinguished guests, with convenient transportation, strong political and business atmosphere, convenient transportation and strong political and business atmosphere to show the identity and status of the distinguished guests. Identity and status. Let VIPVIP.

VIPs with high demand for personalized service have different requirements for hotel services due to their different cultural backgrounds and living habits. Therefore, the hotel must be tolerant of VIP guests, put themselves in his shoes, provide human tolerance, put themselves in his shoes and provide humanized services. If multilingual translation service is provided, the hotel must fully understand the needs of VIP.

High consumption level _ _ VIP often represents a certain enterprise, region or even a certain country. They have fixed consumption psychology and consumers, they have fixed consumption psychology and habits, and have quite high requirements for consumption grades. Habit, there are quite high requirements for the grade of consumption. The hotel must provide the best service for the hotel, the hotel must provide the best service for the VIP and the hotel must provide the best service for the hotel. Provide the best service. Do it: do it: what VIPVIP sees must be neat and beautiful; What VIP sees must be neat and beautiful; What to provide; Everything provided for VIPVIP use is safe and effective; The treatment effect of all hotel employees; All hotel staff are friendly and polite to VIPs. Kind and polite. What you want to use is a security VIP, very, very.