What is the responsibility of hotel security?

Directly affiliated department: security department

Direct supervisor: the director and deputy director of the security department.

Scope of application: firemen, auditors, squad leaders and security guards.

Job responsibilities:

1. Responsible for the safety management of customers, employees and outsiders.

2. Be responsible for the safety management of our goods and assets.

3. Be responsible for the security of cashier area, vault, cash delivery and other cash.

4. Responsible for the fire safety management of our store.

5. Be responsible for reviewing the goods purchased by customers.

6. Responsible for emergency treatment and evacuation.

7. Management of vehicles, locks and keys

8. Opening and closing operations and goods in and out management

9. Filing and preservation of professional documents

Main work:

1. Regularly check fire-fighting equipment and fire hazards, formulate fire emergency measures and organize their implementation, and do a good job in fire safety education for all staff.

2. Continuously monitor the cashier area during business hours to ensure the safety of funds. Protect customers' property from loss.

3. Handle and calm the conflicts between customers, between customers and employees, and between employees.

4. Check whether the customer's shopping is in line with the sales progress and ensure that the customer has not missed any goods.

5. Prevent theft.

6. Check whether all locked doors are normal before opening the door. On-the-job security guards patrol the site to check the gap before closing the door. After closing the door, monitor the alarm regularly and patrol the scene.

7. In the receiving area, check the goods brought in and out of the mall by the manufacturer, and check whether the identity of the carrier is the same as that listed in the table. The date of shipment is the same as the date filled in, and the goods shipped are the same as those listed on the table. Check whether the delivered vehicles carry the equipment and commodities of the shopping mall.

8. Handling of unexpected accidents: handling business disputes, theft, damage, interference, water cut-off, power failure, windstorms, floods and earthquakes.

9. unblock traffic

10. employee channel management

Auxiliary work:

1. customer service: answer customer inquiries and take customers to the places they require without affecting their work. Ask customers what they don't know, and actively help consult relevant staff until the problem is solved.

2. Hygiene and cleanliness: help to keep the environment inside and outside the store clean and tidy.

Put the shopping cart in order and put it in all the positions.