What if a hotel guest loses something?

It is normal for hotel guests to leave things behind, so it is necessary to distinguish what kind of things guests leave behind in detail.

Many items, such as socks and underwear, will be considered unnecessary by guests if they are thrown on the ground. Therefore, don't throw things that guests find useful underground, otherwise they will be thrown away as garbage and it will be difficult to get them back.

Some items that look good, such as bags and small clothes, will be customized into garbage if they are thrown into the trash can by the guests themselves, and do not need to be kept.

There are also some items hanging in the closet, in the bathroom, or at the bedside. These items are generally used by guests every day. If you find them, you should inform the front desk directly.

Leftovers and leftovers, if they are small snacks opened in Kaifeng, will be automatically labeled as discarded, but if they are wine or cigarettes, as long as there is surplus in them, they should be reported to the front desk.

Some necessities of life and work, such as glasses, razors, certificates, medicines, etc., should also be notified in time.

Valuables must be notified to the front desk. Jewelry, cameras, mobile phones and batteries, watches, credit cards or checks, cash, passports, ID cards, work permits and other items can not be delayed or hidden.

2. Take care of the things left by the guests.

If the guest has left the store when the left-behind items are found, some valuable or important items should be contacted with the owner. After communication, you can pick it up or mail it. Of course, if you choose to mail, the freight incurred will be borne by the owner himself.

On holidays, there is often news that "the hotel waiter found a huge sum of money and found it". Finally, the guests left in such a hurry that they forgot the large amount of cash.

Of course, it is really lucky to find it in time and get it back in time. If the guest never remembers it and the waiter doesn't report it, it will happen like Shangri-La Hotel. After all, the guests are silent, and no one knows where the goods come from.

When guests check in, the front desk will ask you to fill out a confirmation form, leaving your name and contact information. Many guests refused to fill in their contact information for privacy protection.

Extend the processing flow of data legacy projects:

1. Every day, there are many leftovers in the hotel. Aunt Clean wrote them a note and took photos.

2. Did the housekeeper and clerk organize it into an excel form that day? Then send it to the switchboard, and the total opportunity will be updated every day.

3, the guest called to check the legacy directly in the form, of course, check the customer information to check the appearance of the item.

4. If the customer asks at the front desk, is there always a chance to reply to the customer for follow-up?

5. Valuables, such as cash, rings and watches, will be directly handed over to the assistant manager of the lobby for safekeeping, and will be transferred to the assistant manager of the lobby after receiving the phone check.

6. Legacy hotels basically don't take the initiative to contact guests, but valuables also depend on the mood of the assistant manager in the lobby.

7. Usually, the hotel has a 3-month reservation policy for its guests. (Except food) If your items are not left in the trash can, they will basically be kept for you. In fact, the hotel will also store leftovers within six months.

8. Many guests remember that they dropped something and were already in another city. The hotel can help you mail it, but you have to pay the freight.

9. If something falls, it will be wrapped in a sealed bag. Still relatively hygienic!