Seek excellent hotel staff's work summary,

This is a summary report written by a friend of mine after he arrived at the hotel. You can modify it and publish it.

Hello, leaders and colleagues: singing and laughing all the way, all the way to send away 2007 and usher in 2008 full of hope. Looking back on my three months in the hotel, I feel fresh and happy, moved and grateful. Three months, although a short time, is rewarding for me. Every day, every experience, everyone I meet here. As much as I have studied at the school gate for more than ten years, I am grateful to Li Zong for giving me this rare learning opportunity and meticulous guidance, to Manager Wang for his meticulous care, and to all members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows: 1. Work: I have learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions these days. The function of the general department is the office, which is an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority, no matter how the room is hygienic. Or the appearance of the catering staff all affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything, which is a kind of progress and a great gain for me. Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. During the evaluation, with the trust of General Manager Li and the help of Manager Wang, I completed two evaluation materials. Deeply aware of their lack of language ability and logical thinking, front-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying the room, turning the bed at night, and how to put it beautifully. Get to know the preferences of experts in the process of welcoming, and feedback information in time for better service. On February 8, 65438, when the evaluation work was coming to an end, it happened that the meeting between supply and demand of college students from three northeastern provinces was held in Harbin, which was the most important thing for our graduates. I've been ready for a long time, but the floor attendant is really busy. I was very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I'm not saying how great I am. But I was moved by such a United, dedicated and pragmatic group. Dedication is selfless, so warmth and passion are fiery, so they shine. This is the wealth and growth capital of the enterprise! 2. Learning Experience As a business place under a public institution, international hotels have their unique advantages. From the management system to the scale of development, it has become a leader in the same industry. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, explore external markets, and consider the interests of employees. Although this is a new enterprise, it is also a dynamic and creative enterprise. However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism to shape a brand enterprise with unique characteristics. How much enthusiasm, how much complacency, how much youth and frivolity, how much laughter and laughter have all ended in yesterday's diary, but next year will start from today, and new goals and challenges will be improved. In the new year, we should continue to work hard, report hard, study hard and sum up hard. Finally, I wish our hotel galloping in the clear sky and all managers.