Hotel manager’s speech in media interview

Dear hotel leaders:

I am very honored to be a member of ** Hotel. Thanks to the trust of all leaders and entrusting me with important tasks, although I have accumulated a lot of experience in the hotel industry I have little work experience, but since I came to ** Hotel, I would like to thank General Manager *, Manager * and leaders of various departments for their guidance and support in my work. I feel that I have to continue to learn, make progress, and enrich myself in order to be able to continue to work. Disappoint the expectations and love of the leadership!

As an important department of the hotel, the quality of its work will directly affect the hotel's external image and economic benefits. This time, I would like to thank the leader for his trust in appointing me as the assistant manager of the guest room department. Although I feel pressure, I am also very motivated.

As an assistant to the room manager, his job responsibilities are to assist the room manager in completing the overall management and supervision of the room department. Under the authorization of the room manager, he is responsible for specific work in a certain business field. In the absence of the room manager, act as the room manager; responsible for checking the daily work of each branch; organizing and arranging the reception of VIP guests; handling related complaints from guests; reporting major problems to the manager in a timely manner; cooperating with relevant hotel departments Do a good job in communication and coordination to ensure the smooth progress of the housekeeping department; host pre- and post-shift meetings, arrange relevant work arrangements, and summarize existing problems; under the direct leadership of the housekeeping department manager, collaborate with the housekeeping department supervisor and foreman to provide feedback to advanced Give affirmation and praise to employees for their work; patiently provide guidance and encouragement to underachieving employees, supervise employees' work quality and service quality, pay attention to employees' work attitudes and performance, coordinate and communicate with employees face-to-face in a timely manner if they find any emotional problems, and Solve it properly; mobilize employees' work enthusiasm, reduce employee mobility, establish team awareness, increase cohesion, go all out and do better. We strive to use our high-quality and efficient services to win more customers for the hotel.

According to the characteristics of our hotel, I have the following work ideas and main focuses for the future work of the housekeeping department. If there are any shortcomings, please give guidance to the leader:

1. Improve employee service quality, strengthen employee service awareness, provide guidance to new employees and underachievers, and collaborate with supervisors of each team to develop training plans, conduct regular employee training, and supervise implementation. Ensure that each employee masters the skills required for the job and at the same time, provides customer service with: enthusiasm, initiative, courtesy, patience, and thoughtfulness. This is the "cross policy" of the hotel service industry. Establish inspection-free floors or senior waiters for employees with outstanding performance, and report them to the housekeeping manager for consideration of their job benefits or as an important reference for future promotions.

2. Improve the sanitary quality of guest rooms: increase the supervision of the sanitary quality of guest rooms, ensure that each rental room is kept in the best condition, and implement a level-by-level responsibility system: employees are responsible for the rooms they clean; floors Supervisors and foremen must strictly inspect the sanitary quality and equipment of the rooms on the floors under their jurisdiction one by one; the housekeeping manager or assistant manager shall comprehensively supervise and inspect the rooms cleaned by each employee on duty; the same must be done for the rooms cleaned by record keeping staff Strict inspections are carried out one by one and level by level to resolutely prevent guest complaints caused by hygiene quality problems and affect the reputation of the hotel. At the same time, it is emphasized that the rooms must be cleaned on the same day when checking out. We also produced a "Planned Hygiene Table" to carry out targeted cleaning and maintenance of guest rooms to improve the sanitary quality of guest rooms and the service life of guest room equipment and facilities. Due to the oxidation problems of some stainless steel devices in our guest rooms and the stubborn surface of a small number of facilities, stains and other related issues. It has been reported to the housekeeping department manager to coordinate with the purchasing department to purchase materials required for cleaning and maintenance, such as stainless steel water, metal glazing, jieerliang, universal cleaning, glass cleaning, air freshening and other related maintenance and cleaning supplies.

3. Control material consumption, increase revenue and reduce expenditure: Strengthen employees’ awareness of conservation, advocate the control of waste of water, electricity and other energy, and implement a material consumption management responsibility system: Starting from September 1st, floor occupancy management will be implemented on each floor during the day shift. A fixed waiter is assigned to check the material consumption according to the number of rooms on his floor. The foreman supervises the waiters to take inventory every day, the guest room warehouse manager takes inventory every week, and the housekeeping department conducts a comprehensive inventory at the end of the month. Once there is a loss, the responsibility falls on the person. Once a large amount of losses are investigated and dealt with, while the on-duty employees will be held accountable, the foremen of the floors under their jurisdiction will be held jointly and severally liable. Train subordinate employees to establish sales awareness among all employees, (for example: guest room consumables, laundry services, extra beds, mahjong rental and other additional room fee items) to increase the turnover of the hotel room department.