Hotel low-cost outsourcing

Near the end of the year, it is also the time to usher in the peak of tourism. For the hotel industry, this should be a happy moment. However, following the "towel door" incident, the hotel industry has recently fallen into the "sheet door" collectively-it was exposed that the hotel sheets were "violently steamed white" and bloody linen was mixed with club underwear for washing. The exposed washing company had business dealings with 7 days, Home Inn, Jinjiang and other well-known hotel chains.

What do you know about linen washing?

In the hotel industry, linen is a technical term, which refers to almost everything related to "cloth" in modern hotels, including hotel room bedding, such as sheets, quilt covers, pillowcases, pillow cores, quilt cores and decorative fabrics. Hotel bathroom products: such as square towels, face towels, bath towels, bathrobes, etc. Textiles used in hotel restaurants: such as tablecloths, mouth cloths, chair covers, etc.

Every day, a large number of linen used by guests in the hotel need to be cleaned.

According to relevant requirements, different kinds of linen should be washed separately, and professional washing products that are harmless to human body should be used. Clean and contaminated linen must be placed separately. According to public information, there are three commonly used washing products: one is block, such as soap, transparent soap and compound soap; The second is powder, such as washing powder and natural soap powder; The third is liquid, such as detergent, hand sanitizer, bath lotion, shampoo, etc. The products of regular enterprises have specific fragrance, and the liquid products are transparent without suspended matter (opaque, uniform and non-layered); The block product has uniform organization and pleasing color; Powdered products have uniform color and no impurities. The average net content of liquid and powder products meets the standard requirements.

However, in the video of the washing company exposed this time, we can see that the washing company did not mix different kinds of linen together, and even mixed bloody linen with club underwear. Clean linen and polluted linen are not strictly separated. Worst of all, the washing products it uses are "violently steamed" with chemical products-not really clean, but the surface looks white and harmful to human skin.

The sorrow of outsourcing

This kind of incident has not been exposed for the first time in the hotel industry. Many years ago, 7 days, Zhu Hua, etc. They were also accused of having problems with the washing company they worked with. At that time, the 7-day hotel claimed that there were regulatory loopholes in the implementation of the hotel, requiring the hotel involved to be immediately replaced by a designated large-scale washing supplier with national environmental assessment qualifications. In the future, PH value testing will be increased to conduct spot checks on hotel linen.

Why are the problems over the years "repeated"?

During the interview, many people in the hotel industry also expressed similar views with Zhang Jun.

"The events such as' towel door' and' sheet door' experienced by the hotel industry in recent years are all the same in essence, but they are all cost issues. In recent years, the income of hotels is getting lower and lower, and the return period of investment is getting longer and longer, most of which has exceeded 5 years. Therefore, in terms of manpower and other costs, the hotel has been trying to save costs. As a result, the service quality is directly reduced. The previous' towel door' storm was a problem for cleaning staff and related managers, but this' sheet door' reflected a loophole in linen cleaning management. 100 room budget hotel, it costs tens of thousands of yuan to wash once a month. If it is outsourced to a washing company at a low price, it can save money, but this low-cost approach not only shortens the service life of linen, accelerates depreciation, but also affects the health of guests. However, it is very difficult to solve similar industry problems in a short time. " Zhao Huanyan, chief knowledge officer and senior economist of Huamei Consulting, analyzed.