Ctrip booked a hotel and didn't receive the money.

If you booked a hotel in Ctrip, but did not receive the corresponding payment, there may be the following reasons:

1. The bank account information may be wrong. Incorrect account number will lead to remittance failure. Please check whether your collection account information is accurate. If the account number is set incorrectly, it can be modified according to the prompts in "Account Management".

Ctrip has received the invoice, but it will take some time to process it. Ctrip needs 3-5 working days to complete the review and payment after receiving the invoice. Please be patient.

3. There are unpaid commission arrears. If you have owed more than a certain amount, Ctrip will suspend the payment of advance payment, and you can choose to deduct it when you withdraw it. If you have any questions, please contact the pay-as-you-go teller in time.

In order to solve the problem more accurately, it is suggested that you consult Ctrip customer service and provide relevant information such as order number, hotel information and payment time, so that customer service personnel can quickly locate the problem and help solve it.