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Self-evaluation of service quality

Self-evaluation of service quality

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. It is required to be proactive and care for the company's bricks and tiles, and has been devoted to study and work with rigorous attitude and positive enthusiasm. The following is my self-evaluation of service quality, which I sorted out and shared with you. Welcome to read the reference.

Self-evaluation of service quality 1 I have gained a lot during this period. Hotel service is a mixture of tangible products and intangible services, and the standard of hotel service quality evaluation is the "satisfaction" of guests. The hotel in the buyer's market should take the customer's demand as the starting point of marketing work, and the front hall is the nerve center of the hotel, which contacts with the guests on behalf of the hotel, meets the various needs of the guests for hotel services, accepts the complaints of the guests and solves the difficult problems of the guests.

Based on these, the position and role of the front desk is particularly important. Although the front office is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality, management level and operating efficiency. The lobby is the crowning touch of hotel management. I have benefited a lot from my internship in Phoenix Hotel in the past four months. Hotels are the epitome of a society. This internship is undoubtedly an important opportunity for me to enter the society in the near future.

1, improve communication skills: As a receptionist, as a front-line employee of the hotel, the contact with guests is face-to-face and the most direct. Often a word from the receptionist can affect the overall impression of the hotel and even the mood of the guests all day. As a receptionist, it is a compulsory course to learn how to make guests feel comfortable and happy in the language they speak.

Of course, communication is not limited to guests, but also exists among colleagues, even to superiors. People inevitably have no mood swings, but such mood swings often affect other people's moods. How to adjust my mentality, face guests, colleagues and even bosses with the best mentality, and how to bring the best smile to others is a problem that I have to seriously think about every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

2. Improve emergency response capability: work at the front desk and reception desk, and prepare for battle every day. Because as a receptionist, I have to receive different guests and face different events every day. It is inevitable that there will be some impolite guests among the guests who check in, and even swear at the receptionist. In the face of such a clean situation, it is another test for me how to appease the mood of the guests and protect the interests of the hotel and its own safety.

3. Improve the ability to handle work independently: Through this internship, I deeply understand that I must learn to be able to do things myself. Only by cultivating one's independent ability can one make progress in one's work. At work, when you encounter problems, you should boldly ask your colleagues if you don't understand them, instead of pretending to understand them. Work independently, accumulate experience, and finally get what suits you best.

4. Improve service awareness: As a receptionist, I always represent the hotel. No matter at work or on the road, as long as you wear the hotel uniform, you should always provide the best service for your guests. We are the messengers of the smiling city, all for the guests, all for the guests, all for the guests.

Self-evaluation of service quality 2 has been in the company for two months, and the short probation period is coming to an end. When I decide my career, I think it is necessary to make a job evaluation to express my work attitude. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts.

At work, whether at the reception desk or in the customer service department, we always put our guests first and try our best to meet their requirements. I was learning the operation skills of GPS at that time. No matter which department I am in, I am strict with myself and study hard. It is with such a firm belief that I strive to become an expert. It laid a good foundation for the smooth development of my future work.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Although I only learned some theoretical knowledge from my alma mater during the probation period, this situation can't meet the needs of my work. In order to master the service industry as soon as possible, I insist on coming to the company every day to learn the company system and theoretical knowledge. During working hours, I will learn practical operations from those seniors and help with some small things. At night, my homesickness grows day by day. After a long period of training, overcoming and hard work, I gradually became a qualified service personnel, and I worked as usual for three months. What I gained the most was that when I served, I understood people's most basic communication etiquette.

Although it is only three months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I have always believed the saying, "No matter how bright a match is, it is only as bright as a bean." . But if you light a pile of matches with a match, it will burn very brightly. "I hope to use my brilliant youth to illuminate every guest and inspire my colleagues to contribute to our cause and create a better tomorrow.

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