Urgent for the organizational structure, job responsibilities, staffing and scheduling of the front office of Home Inn. . .

Every store is different, which is related to the number of rooms and occupancy rate. Generally, there are 5 to 7 reception desks, including 4 main classes, with 65,438+02 hours for white nights off or both, and the remaining 8 hours for white nights off or night off. 1 Front desk manager, 0-2 assistant managers. 1 The manager is on duty every day, and 2 people are on duty in the morning and evening or on rest days. Three people can change shifts. That's about it. For the responsibilities you mentioned, the front desk is the guest service work such as check-in, check-out, inquiry and reservation. Manager: including all the work of the front desk plus training, daily operation, complaint handling, employee management, etc. I hope it will help you, and I hope it will be adopted ~