Advantages and disadvantages of being a concierge

Advantages of being a concierge: good working environment, cleanliness and hygiene. Disadvantages of being a concierge: condescending to people. Look at people's faces.

Work/work discipline

1. Check the appearance and hat carefully before going to work, and don't take it off at will. Clothes should be neat, gloves should be clean, shoes should be polished, and the left chest should wear a work number plate.

2. Stand in the correct service posture, hold your chest and abdomen, put your hands behind your back, hold your right back with your left hand, don't lean against the wall or cabinet, don't make small moves, and don't put your hands in your pockets.

Don't talk loudly, make noise, play, sing, smoke, eat snacks, read newspapers, etc. Lobby, passageway, elevator, rest area, luggage room, etc. Don't wander around.

4. Do not answer or make personal calls while on duty (except in special circumstances approved by the supervisor).

5. Uniforms should be kept clean and tidy at work, and uniforms and personal clothes should not be placed at work.

6. No one is allowed to enter the luggage storage room after work. Close the door when you enter the baggage room and lock the door when you leave.

7. The bellboy is not allowed to walk through the cashier without permission. The recovered guest key must be returned to the receptionist immediately.

8. Take care of public property, and don't scribble, scratch, kick, fall or bump at will.

9. Adhere to the service tenet of "guests first", treat guests equally, and be equally warm and polite.

10. When talking with guests, stand upright and have a gentle attitude, start with the word please and end with the word thank you, keep polite language, speak clearly and write clearly to the guests.

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12. Ensure the safety of guests' luggage, do not rummage through guests' luggage and articles, and do not read books, newspapers, magazines, etc. Store or discard by guests.

13. Abide by the management regulations of newspapers and periodicals in hotels and departments, and strictly implement them; Newspapers and magazines shall not be distributed or taken away for guests to read without permission.

14. Obey the work arrangement of the lobby supervisor, department manager and assistant manager, and come back to work overtime on time when overtime is needed, and obey the work arrangement.

15. Return to your post immediately after finishing each job, and don't stay anywhere else. If you leave your post or rest place for non-work reasons, you must obtain the consent of the foreman on duty.

16. In case of special circumstances, immediately report to the shift foreman, supervisor or lobby manager.

17. Don't make noise, doze off and read newspapers and periodicals when resting in the rest area.

18. Abide by any of our staff rules.