Annual work summary of selected waiters.

Five selected annual work summaries of waiters.

It will be hard to do catering work, and it will be even harder to be a waiter in a restaurant. How to write the selection of waiter's annual work summary? Next, I will bring you a selected summary of the waiter's annual work. I hope you like it!

Selected articles of waiter's annual work summary 1 My winter vacation life is drawing to a close, and it is about to be a bigger challenge to meet me. I have no choice but to accept it. In this issue of winter vacation life, I learned a lot, got in touch with the society and communicated with many people. Now I want to talk about my winter vacation life.

From October 7th to February 7th, 65438/KLOC-0, I worked as a waiter in a hot pot restaurant in Taiyuan. Because I have worked in this industry before, I am generally good, and there is no resistance. I went straight to work. At first, it was relatively easy. With the protection of the master, no one would bully and there was no need to do too much work. I eat on time and get off work on time. On the seventh day, when I started to stand, it was not so easy. Every day, there are all kinds of guests, both high quality and low quality. You must serve, juggle and greet with a smile. Actually, I feel much better. I will give you two tables of guests to do experiments every day, so that you can understand how to serve each table well and improve your coping ability. If so, maybe what I have learned is only one-sided. No one can get to know your guests in a short time, so I need to know more so that I can really learn something.

It's the same everywhere. You won't be alone. You will have friends and teams. Unity is strength, and unity can make progress. We are the same. There is a team and a supervisor here who is responsible for our relationship and leads us to better serve the hot pot restaurant. Our slogan is efficiency, effectiveness, benefit, mission, passion and honor, and our style is pioneering, careful management, personalized service, humanized management, unity and cooperation, and work together to create brilliance and strive hard! At first, I really didn't understand how we could do what we should do without a supervisor, but it backfired. Things are not as simple as we thought. The guests will not compete with us, but other teams will beat us, so after the transfer, we have a new supervisor. I have a bad temper and am easily offended, so I am always at odds with my supervisor, and I am not convinced. From then on, I won't get angry with others easily. I learned to be calm. Nothing can't be solved. In the later work process, even if our team has problems, we can always make reasonable adjustments to avoid mistakes. Moreover, in my opinion, everyone has advantages and disadvantages. If we can master the characteristics of these people and put them in a reasonable position, we will certainly achieve greater results and believe that we can cooperate more happily, but there is always a gap between ideal and reality. In the service industry, the quality of waiters is not too high, the knowledge is not so comprehensive, and there is no way to cooperate for a long time, so there are still loopholes. This problem needs further discussion.

Of course, many things are learned in practice, such as simple tablecloths. I always thought that a simple tablecloth could be handled casually, and the results showed that the craftsmanship should not be too particular. But in some big hot pot restaurants, tablecloths are very particular, with overlapping order and spreading process, which is what I learned when I came to hot pot restaurants. I have also heard many stories, although I have no personal experience, but those are real cases, which are worth listening to and seeing. And I also know about group buying. There are many things that we can't learn in school, which we have never seen or heard. And we have a Chinese New Year dinner, and we personally package jiaozi. We get together for dinner, listening to the firecrackers outside, and thinking about our family in our hearts. Unconsciously, this group of people have already spent the Spring Festival with the company. This is the first time I have spent the Spring Festival outside since I was a child. Although it is not warm at home, it also has special significance and is not wasted. And I have many partners with me, and I'm not alone!

In the next report, I want to tell you about my dining service. First of all, I want to introduce our mushroom soup, fresh mushrooms and edible fungi health hot pot soup and then cook mushrooms. There are many mushrooms, the most expensive is Morchella, followed by Dictyophora indusiata and Xianbei Cong Cao, then seafood, and finally meat. Moreover, the efficacy of mushrooms is also a knowledge that our waiters must recite. For example, Morchella has the effects of benefiting the stomach, helping digestion, resolving phlegm and regulating qi, and is one of the favorite edible fungi of Empress Dowager Cixi in the Qing Dynasty.

Practice is the only criterion for testing truth. No one can really understand your bitterness. Only personal experience can understand the bitterness. Reading thousands of books is not as good as reading Wan Li Road, and reading Wan Li Road is not as good as reading countless people. In this pluralistic society, you may meet anyone, but you must learn to know these people and understand them. And since we are a team, we should learn to unite and cooperate, learn to obey, learn to be patient and learn to be calm.

Looking back on my work process carefully, I actually have a lot of happiness, such as the care of my master, the care of my sister, the guidance of my supervisor, knowing many friends, and their help, understanding and support. They taught me to grow up and gave me the courage to stick to it until the end! Generally speaking, my part-time job is very successful. I learned a lot and made money. The most important thing is that I previewed junior accounting during this part-time job, which can reduce a lot of pressure and make me less anxious when I start school.

The above is my winter vacation internship report. I hope that when the new semester is about to begin, I can grow up better, study hard and handle some things calmly. Finally, I hope that the primary accounting can pass smoothly! Come on!

Selected articles of waiter's annual work summary 2 1. Be ready to serve guests at any time.

In other words, it is not enough to have a sense of service, and it is necessary to make preparations in advance. Preparation includes ideological preparation and behavioral preparation, which must be done well in advance. For example, before the arrival of the guests, all preparations should be done well, and they will be in a state of being able to serve the guests at any time without worrying.

2. Attention is to treat every guest as "God" and not neglect the guests.

Employees sometimes tend to ignore this link and even have negative service. This is because employees see that they are casually dressed and have low consumption, and feel that they have no style. In real life, richer people tend to dress casually, because they are more confident. Clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

Step 3 smile

In the daily operation of ktv, every employee is required to treat guests with a sincere smile, regardless of time, place, mood and other factors and conditions. Smile is the most vivid, concise and direct welcome word.

4. Proficiency requires employees to be proficient in all aspects of their work and be as perfect as possible.

Employees should be familiar with their own business work and various systems, and improve their service skills and skills. "A journey of a thousand miles begins with a single step." To master one's own business, one must have a good training class, constantly sum up experience in practical operation, learn from each other's strong points, and specialize in many skills, which plays an important role in improving the service quality and work efficiency of ktv, reducing costs and enhancing competitiveness.

5. subtle

It is mainly manifested in being good at observing, guessing the psychology of guests, predicting their needs, and bringing services in time. Even before the guests ask for them, we can do it for them and make them feel more cordial. This is what we call advanced consciousness.

Step 6 create

To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before serving, mastering the guests' hobbies and characteristics, creating a feeling of "home" for the guests, and making them feel that living in ktv is just like returning home.

Sincere hospitality is the virtue of the Chinese nation.

When the guests leave, employees should sincerely invite them to come again through appropriate language in order to leave a deep impression on the guests. At present, the competition is service competition and quality competition, and the personalized ktv industry is particularly fierce. The importance of service is self-evident. We must use all kinds of high-quality services to form our own service advantages, in order to create higher customer satisfaction in the fierce market competition and make ktv invincible!

As a waiter in _ _ canteen, the waiter has made good achievements through his own efforts, and has been rated as an excellent employee and rewarded by the canteen many times. I make the following summary according to this year's work scene:

First, respect the leadership and obey the command.

In the usual work, deeply understand the intention of the leader, understand the leader, obey the arrangement, do it according to the requirements of the leader, don't shirk, don't be clever, have no complaints at work, and work hard. Praise and reward for leaders can be treated correctly, without arrogance or rashness; Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the managers of canteen and housekeeping department.

Second, obey the rules and discipline, and do a good job in service

Abide by the rules and regulations formulated by the canteen, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time.

Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, be able to use polite expressions correctly, be careful, enthusiastic and patient, try to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time if the canteen items are damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.

Third, unite and cooperate, regardless of gains and losses.

Get along with the canteen staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When you have misunderstandings with colleagues, you should focus on your work, communicate well, eliminate misunderstandings, and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.

Fourth, learn with an open mind and strive to improve.

Although I have been a waiter for seven or eight years, I always pay attention to the basic skills and safety training organized by the canteen and take the initiative. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, carefully consider and use it correctly. If you don't understand or won't, ask leaders and colleagues more, learn about learning, leave no blind spots, and let your self-service level and personal quality go to a new level.

The shortcomings and problems of verbs (the abbreviation of verb)

1, sometimes work enthusiasm is not high, not very active, and there are delays.

2. The service level needs to be improved. Politeness is rarely used, attitude is blunt, and there is no initiative.

In the new year, with the care and support of superior leaders and under the correct leadership of manager _ _ _, I will conscientiously do my job, strive to improve the level of self-service, unite my colleagues, be proactive, obey orders, serve and study, and work together with all the staff in the canteen to make the canteen prosperous, make rapid progress and achieve high results in the new year.

I'm a waiter in _ _ restaurant. Engaged in restaurant service for more than 2 years, 3 1 year old. I first came into contact with this industry because I work locally in Hechuan and can take care of my family. After learning that, I signed up for a professional training course in catering service. After professional restaurant training, I found that restaurant work is not as simple as I thought. So I studied harder and got the qualification certificate through the exam.

Since work, I have been diligent, serious and careful, get along well with my employer, regard my employer's home as my own, and I will do whatever my employer tells me to do. At the same time, correct your self-attitude, don't deliberately feel inferior or arrogant, treat employers like family members, pay attention to your words and deeds, and don't bring your living habits to your employer's home; And strictly demand yourself to keep secrets for the employer and try to avoid the internal affairs of the employer's family; Although there are occasional minor omissions in my work, no matter how big or small, I can take the initiative to be honest with my employer, and I can remedy it in time afterwards and get the understanding of my employer. At work, I have always adhered to a serious and sincere attitude and tried to do housework well.

For example, due to lack of funds, restaurants need to be further improved, and their own teachers need to be further trained. In the future, we will continue to carry out in-depth development, enter towns, communities and families, and build a platform for more female surplus labor and working families. We believe that with the continuous progress of society and the continuous development of catering services, _ _ will constantly improve itself and contribute to the development of _ _! I have been engaged in restaurant service for more than 2 years, abide by professional ethics, consciously self-discipline, law-abiding, and honesty. I don't have any employer complaints and legal punishment discipline, which has been recognized by employers and companies. Thanks for the recommendation of the company. In the future service work, I will make persistent efforts to repay the company and society with quality service.

In this year, _ _ hotel has undergone great changes under the joint operation of _ _ company and _ _ company. Shareholders of these two companies have invested a lot of money to update and transform some hotel facilities. The third floor, abandoned for many years, was officially opened after renovation, which made up for the vacancy of hotel entertainment projects to some extent and made the hotel service projects more perfect. Aiming at the problem of room odor, ventilation is carried out by opening the window.

With the renewal of hotel equipment, the improvement of service items and the further improvement of staff service level, _ _ Hotel won the second place in the history of 200x star rating, which made _ _ Hotel have a high reputation in the hotel industry. These are the effective management of store-level leaders and the efforts of hotel employees. Therefore, the hotel pays more attention to the spiritual civilization construction of employees, creates a good living space for employees, transforms the laundry room of the hotel into a spacious staff dining room and a dual-purpose room for staff activities, increases entertainment items such as table tennis, table tennis tables, chess and cards, and conducts various competitions many times, which not only enhances the physical quality of employees, but also enriches their spare time life. The hotel also installed solar hot water in the staff dormitory, which solved the problem of bathing in winter.