How to write the year-end summary of the head waiter of the hotel housekeeping department

1 In order to ensure the quality of renting houses, the system of rounds is strictly implemented. Do some detailed hygiene work regularly. The main business of the hotel is room rental, and customer satisfaction is the greatest recognition of our work. In order to provide guests with a comfortable and comfortable rest environment, in the first half of the year, some rooms in the middle building and the north building were replaced with new membranes, and the second, third, fifth and second floors of the middle building in Area A of the north building were all replaced with new screens.

In terms of room hygiene, facilities, equipment, articles, etc., we strictly implement the ward round system such as employee self-inspection, squad leader general survey, manager spot check, etc., to ensure that omissions are minimized. And make a good record of rounds, feedback in time and correct it in time. For some trivial and meticulous work, we all put it on the agenda, such as disinfecting and cleaning the water dispenser once every three months, scrubbing the air conditioning network once every three months, and putting cockroach medicine two or three times a year. Wash shower curtain, screen window and gauze curtain three times a year, and sofa cover and chair cover once a year. The mattress is turned over every four months. And make records to avoid negligence loopholes, so as to better serve customers, make them feel at home, and welcome more repeat customers.

Open source and reduce expenditure, reduce costs and increase efficiency, and strengthen employees' awareness of energy saving.

The inspection work of the epidemic prevention station, the public security department of the sub-bureau and the technical supervision bureau has been fully prepared. In June this year, the national hotel industry, sauna karaoke bars and other service industries were rectified. For guest rooms, it is difficult for waiters to register their visits. The sub-bureau requires visitors to register with their ID cards. However, for hourly room guests and drunken guests, they are often unreasonable, and some abuse and scold the waiters, but our waiters give clever and patient explanations, and there has never been a fight, conflict and other incidents.

5. Strive to expand the business of long private rooms.

Long private rooms are the main source of hotel economy. In order to achieve the satisfaction of the guests in the long private room, we should know the living habits and requirements of the guests in time and provide personalized service. Such as: mail receiving and dispatching, schedule adjustment, entertainment, laundry, etc. Consult customers regularly, and their opinions are the basis for our improvement. Our waiter treats the guests as family, and even the living habits and personalities of the guests in each room can be told one by one.

In order to effectively improve the service level and business ability of employees, we cooperated with the quality supervision department to conduct manners, etiquette and practical training for three new employees, and conducted practical training according to the requirements of the specification, which greatly improved the service awareness and operational skills of new employees.

7. Do a good job in meeting reception services.

The conference room has low cost and high profit. Despite working overtime during the meeting, the conference receptionists worked hard and were well received by the participants.

8 in terms of safety, electrical switches, water switches, door locks, door chains, heating, etc. Should be checked regularly and timely to prevent leakage. Put rodenticide, cockroach medicine and so on. Regularly and timely prevent and control the harm of pests to guest rooms, and observe disinfection in time. Prevent the spread of infectious diseases. Remind the old, weak, sick and disabled guests in time to avoid falling and scratching. There has been no major safety accident in the guest room for 20 years.

Employees are full of enthusiasm and enthusiasm for the country, guests and employees. In April, during the activities to support the disaster-stricken areas, every employee in the guest room volunteered to donate, and the amount donated by 30 employees in the guest room was 1 140 yuan. Employees help each other,