How to fill in the room report?

In the practice of hotel management, the common management methods are table management, quantitative management, system management, walking management and emotional management. Table management is one of the most basic management methods and control means. Hotel managers and employees at all levels should learn to use tables to convey instructions, collect information and statistical data, analyze customers' situation, find problems and improve management.

The whole room report (or floor work daily report) is one of the most basic work forms in the guest room, and it is the basis for the housekeeping department to rationally allocate human resources, scientifically control the consumption of goods and accurately grasp the guest information. Therefore, it is the responsibility of every floor attendant to fill in the whole room report carefully, accurately and completely.

However, in daily work, some employees still lack understanding of the importance of forms, and all kinds of irregular filling in the whole house report frequently occur, which not only violates the accuracy principle of form management, but also affects the function of the whole house report, which is worrying.

First, fill in the time of entering and leaving the room accurately.

Before opening the door, fill in the time of entering the room in time, and then start cleaning the room. After the cleaning work is completed, close the door and fill in the departure time in the whole room report. Accurately filling in the time of entering and leaving the room helps the superior to master the work of the cleaning staff, and once there are some problems in the room, it can also be used as the basis for inspection and implementation of responsibilities, and it is also a certificate for strict management of the hotel and self-protection of waiters.

Second, fill in the quantity of consumables accurately.

After changing all kinds of guest articles, the room attendant will fill in the number of cotton fabrics, disposable articles and stationery replaced and supplemented in this room in time on the whole room report form, and accurately fill in the consumption number of all kinds of guest articles, which is convenient for the statistics and control of material consumption, thus providing a basis for cost analysis and control of various departments.

Third, fill in the guest information accurately.

In the whole room report, point out how many guests actually live in the room. If there is a guest, indicate which bed is used, provide accurate guest information for the night shift waiter to turn over the bed, fully reflect the personalization of hotel service, and give guests surprises other than satisfaction!

In addition, the housekeeper should also record the damage of guest room facilities and equipment and the personalized service requirements put forward by the guests in the guest room report.