Summary of hotel work during the Spring Festival

A year has passed. What did you do this year? So how do you write it? Come and have a look with me!

Hotel Spring Festival Work Summary 1 Dear staff and friends, the Year of the Sheep is coming, and the Year of the Monkey is coming. On behalf of all the staff of aa Hotel, I would like to express my heartfelt thanks and high respect to all my colleagues and your's family who care and support us with excitement. I am here to pay tribute to everyone for an early year.

I. Review of work in XX years

XX year is the most critical year for hotel infrastructure construction, laying the foundation for renovation and renovation, and facing the most severe situation. Thanks to the hard work of the comrades, the hotel is groping and building; While transforming, while operating; Accept the test while summing up the improvement. Strive to overcome all kinds of difficulties, on the basis of studying the successful experience of advanced hotel management at home and abroad, actively carry out the preliminary exploration of transformation, business orientation and management mode. On the one hand, according to Tengzhou's economic environment and the hotel's development strategy, the business orientation has been defined, and Tengzhou Convention and Exhibition Center and Recreation Center have been creatively built around the business orientation, and the multi-function hall on the second floor, 18 dining room, the fifth, sixth, seventh, ninth to seventeenth floors and business operations have been transformed to ensure that the hotel's hardware construction meets the market demand, establish a leading position in the market, and ensure that the needs of target customers are met. On the other hand, taking "system, innovation, cooperation and supervision" as the four elements of management, we have paid close attention to basic management, initially completed the work of establishing rules and regulations, initially established a quality control system and a customer satisfaction system, basically established a staff team that is more in line with the development of the hotel, and laid a certain foundation for the future development of the hotel.

(a), the whole store mobilization, fight against SARS, grasp the * * * tube, bravely stand in the front line.

Since the middle and late April, a large-scale SARS epidemic has broken out in China. Due to the lack of understanding of the epidemic situation and the ineffective control measures at the beginning, people were worried for a time, and most hotels, enterprises and institutions were closed on holiday, so all the work could not be carried out normally. The Chinese nation has reached a critical juncture, and the whole hotel industry and tourism industry have been hit unprecedentedly. In order to control the epidemic as soon as possible, the CPC Central Committee and the State Council called on the whole people to mobilize, and Qi Xin worked together to control SARS. The Tengzhou Municipal Party Committee and Municipal Government also quickly adopted various strict measures to organize the people to unite and strictly control the SARS epidemic. As a brand hotel and well-known enterprise in Tengzhou City, the hotel also took active actions, closely contacted and cooperated with the Tengzhou Municipal Party Committee and Municipal Government, went to the national disaster together, and set up a leading group for preventing illegal handling with the general manager as the team leader to ensure that it would not close during the SARS period and become one of the few hotels that did not close, and formulated a series of measures to strictly guard against death. At this moment, the hotel is facing great mental pressure, because we don't know when the SARS epidemic will end, what hidden dangers it brings and where the enterprise will go. We have no idea about this, and we are all confused and afraid. It can be said that the whole hotel and every employee are facing the test of life and death all the time. But we all work together in Qixin, * * * go to work on time every day, face customers and colleagues with a positive and optimistic attitude, and face our own day's work. I made up my mind at that time. For Tengzhou's faster economic development and for these lovely employees, I will try my best to lead everyone to make up their minds. The more I criticize, the more I stand up. For these enthusiastic employees, I will try my best to lead everyone to make up their minds, overcome all difficulties, make the enterprise better and repay the society and all employees. Through the joint efforts of all staff, we have won and our business performance has maintained a growth rate. The success of fighting SARS is the success of the whole people and the achievement of all staff. Here, on behalf of all hotel managers, I would also like to say a word to all staff and comrades: Thank you your for your hard work.

(2) In the face of difficulties, bravely shoulder heavy burdens and actively provide logistics services for this incident.

July 26th is a day that Zaozhuang people, especially Tengzhou people will always remember. On this day, a mine accident occurred in Mushi Mine, and dozens of comrades lost their most precious lives in this accident, which attracted the great attention of the CPC Central Committee and the State Council. Tengzhou Municipal Party Committee and Municipal Government handed over the burden of this reception task to aa Hotel at a critical moment. While the hotel has just passed the fight against SARS, it also selects raw materials from all over the country and adjusts the taste of dishes for government leaders and staff at all levels in various ways. Due to the congenital deficiency of the air conditioning system in the hotel, the hotel tried every means to raise funds and installed dozens of air conditioners in all rooms overnight, which ensured that experts and staff completed the arduous task of the 7.26 mine disaster in a good rest place.

(3) Raise funds from various sources to re-energize the further development of the hotel.

In the whole strategic investment planning of the hotel, capital has always been a boulder in our hearts. For hotels to develop, revitalize assets and realize planned operation, investment is the key, and capital is hardware. Through our efforts and excellent operation, the fund of 6,543,800,000 yuan needed for hotel development has finally been implemented, which has given the hotel a reassurance in its strategic planning. The hotel is full of motivation, excitement and confidence in the future. I firmly believe that we will allocate this fund reasonably, so as to give full play to its best use value, and provide a broader platform for the development of hotels, the expansion of enterprises and the realization of employees' self-worth. Let's start a business together and fight another beautiful battle in the crucial XX year of the new century.

(4) Employees and friends: The past year was an extraordinary year in the history of hotel development. This year, the difficulties and problems encountered were much greater than expected, and the achievements were much more than expected. Looking back on the hotel work in the past year, we deeply feel that all the hotel work can not be separated from the support and care of all sectors of society, and can not be separated from the hard work and help of all employees. The achievement has benefited from the good foundation laid by the hotel management for many years and the hard work of the hotel staff.

At the same time, we should also be soberly aware that there are still many contradictions and difficulties in the current hotel management and development. Mainly compared with advanced hotels, our hotel's hardware structure is not reasonable, the grade is not high, the software level is low, the total operating income is not enough, the management and service quality is almost zero, and there is still a big gap with the modern hotel management level, and the software and hardware tasks are still very arduous; The benefits of hotel development have not been fully reflected in financial income, and the contradiction between income and expenditure is still outstanding; The pressure of employees' employment placement is great, the material foundation of business guarantee is not strong, and the life of employees is still relatively poor; Hotel functions are more complex, managers' awareness needs to be further strengthened, and the development of soft and hard construction needs to be further strengthened, which is embodied in the following aspects:

1, the comprehensive quality of managers is not high, which is manifested as follows: First, the professionalism, dedication and sense of responsibility are poor, and the work standards are low. They just want to get by, don't work too hard, can't do big things, and small things are praised every day; Work is casual, and it can be pushed and delayed. Few managers will not do the work arranged by their superiors, and will deal with it if they really can't do it. Second, the work is not in-depth, not solid, willing to do superficial work, set an example, work is unreliable, encounter problems, and the departments and teams under their jurisdiction are inefficient and have many problems. They only practice singing, not working. Third, liberalism is serious. They don't talk at the meeting, but talk nonsense after the meeting, making irresponsible remarks to leaders and colleagues, playing two-faced, only studying people but not things. Fourth, weak sense of discipline, being late and leaving early, not asking for leave, not reporting, freedom. Fifth, we are lax in our studies. We don't study and study industry knowledge. We lack work experience and professional knowledge. We know nothing about the work we are responsible for. We think we are doing something and have no policy basis to deal with the problem. Sixth, the mass base is poor, they don't care about or rely on employees, they are unfair in dealing with people, and they love to put on airs, just as employees say, "The official is not big, and things are not small."

2. Poor service awareness. From managers to employees, there are different standards and ideas, and there is no real service-oriented operation mechanism. Even some people are seriously selfish, which greatly hinders the improvement of service level. Low work efficiency, unable to respond quickly to the needs of customers and front-line parts, and solve them immediately.

3. Teamwork is often superficial, and there is a lack of communication between the first and second lines. First, lack of initiative, develop the habit of relying on others and being afraid of taking responsibility; Second, prevarication, unwilling to do more; The third is individualism, unwilling to be the green leaf of others and unwilling to cooperate with others.

4. Lack of sense of ownership. Lack of sense of responsibility and love for the hotel, no concept of "the store is prosperous, I am ashamed", and I don't stop to report bad things when I see bad people.

5. Insufficient open source. The market share is low, the market understanding is biased, the income index is not completed as planned, and the brand-name products with hotel characteristics and the overall brand-name strategy of the market are not completely implemented.

6. The consciousness of saving all staff is still too weak. Although the cost is greatly reduced compared with last year, there is still great potential to be tapped. Employees have not formed the good habit of saving water and electricity, and there are still many loopholes in management, which makes the hotel's property loss and waste, and the awareness of saving is not strong.

7. Weak safety awareness. The ability to deal with emergencies is poor, and some departments often have problems, especially the fire at 1 1.9, which is fundamentally a human problem or a management problem.

All the above problems need us to attach great importance to, seriously study and completely solve in the future work.

Second, the goal of the hotel from XX to XX and the overall working idea of operation management.

From XX to XX, it took two years to improve the overall function of the hotel, join in the famous brand strategy, consolidate the basic management, achieve the goal of high-star hotels and green hotels, embark on a win-win road of economic and social benefits, and become a leading enterprise in the catering and tourism service industry in southern Shandong. The guiding ideology of our work is: "unify our thinking, strengthen our confidence, meet challenges, advance despite difficulties, realize the overall functional level of the hotel, improve the management level and achieve new breakthroughs in operating income."

One or two years' goals

Complete the second phase of the hotel project and the transformation of all related projects before the end of September in XX; Improve the management mechanism and lay a solid foundation for management; 10-12, the four-star hotel shall be submitted for review, and listed before New Year's Day in 20XX, and before the Spring Festival in XX at the latest.

Summary of the hotel's work during the Spring Festival: In the first half of 2 0XX, we conducted is09002 international quality system certification training, and strived to pass the external audit of the certification body and be listed at the end of June; Work closely around the operation and management center throughout the year, strive to expand the market, concentrate on management, and strive to achieve operating income of170,000 ~XX million yuan.

Second, the general idea of operation and management

(1) Carefully organize, strengthen management, and do a good job in new construction, decoration and renovation projects with high quality and high speed to ensure the overall function of the hotel is perfect.

The quality of equipment and facilities is the premise for the hotel to put into the market in an all-round way and the basis for providing quality services. Incomplete function directly restricts the operation and development of hotels. The perfection of the second phase project can make the hotel "even more powerful" and become a first-class hotel in southern Shandong. Complete the following projects before the end of May this year:

1 the patio of the electric mall was leveled, and the sixth single room in the west was rebuilt, and the existing banquet hall was changed into a medium-sized multi-function hall;

2. Renovation of lobby, coffee shop, western restaurant, VIP room and public area on the second floor;

3. Complete the renovation of conference rooms, flavor restaurants and luxury banquet restaurants on the second and third floors in the south;

4. Complete the transformation of standard rooms in rooms 4, 5, 6, 7 and 8f, and the transformation of executive suite 15f and presidential suite 16f;

5. Complete the renovation of 10f business office;

6, complete the main building cleaning and exterior wall decoration;

7. Complete the ground laying and greening of the front and rear parking lots;

8. Complete the decoration of laundry room, staff dormitory, staff canteen, staff locker room and bathroom, and install and debug the standby boiler;

9, after the completion of the new garage, warehouse and office;

10, complete the renovation of the high-end banquet box for three F meals;

1 1. Complete the installation of neon lights and spotlights in the hotel;

12. Complete the greening and beautification of the platform on the third floor (make it a hanging garden).

Complete the following projects before the end of September:

1. Exterior decoration of the new East Building;

2. Decoration of the International Convention and Exhibition Center;

3. Decoration of bowling, gym, ktv private room, private room and swimming pool.

In short, in the case of tight time and heavy tasks, we should seize the time to compete for speed, fully expand the hotel and improve its functions. Before the end of the year, the hotel will appear in front of the people of Lunan and Tengzhou with a brand-new look, and the prospects are limitless!

(two) the completion of new construction, renovation and renovation projects at the same time, to create profits as the center, to ensure the completion of the annual business indicators.

1, determine the reasonable management structure and establishment.

(1) According to the vision and goal of hotel development, the management structure is reset, some senior and middle managers are adjusted and selected, and the staffing of the hotel is set scientifically and reasonably.

(2) Implement the general manager responsibility system under the leadership of the board of directors, that is, vertical leadership and step-by-step responsibility. Let the managers of all departments, especially the general manager, always keep in mind the "two musts", strictly set an example, adhere to self-respect, introspection, self-alarm and self-motivation, be a manager who can reassure the hotel and satisfy the employees, and establish a good corporate image with practical actions. Clarify the responsibilities, rights and interests of managers at all levels, form a linear command system and information feedback system, avoid the phenomenon of buck passing in management, vigorously carry forward the work style of seeking truth and being pragmatic and working hard, avoid formalism and superficial articles, and concentrate on implementing work measures. Fundamentally improve decision-making ability and work efficiency. In particular, the key issues of hotel management should be discussed and decided immediately, otherwise nothing will be achieved.

2. Do a good job in personnel recruitment, use, management and training.

(1) To recruit and employ some high-quality and harmonious employees, we should contact some colleges and universities to enrich the hotel;

(2) Managers below the middle level should report their work regularly and accept the supervision and assessment of employees.

(3) Employees should be assessed in long-term uninterrupted training and practice, implement the elimination system, and establish a sense of crisis.

3. Gradually establish a management mode in line with hotel operation, so as to institutionalize, standardize, program and standardize management.

4, the implementation of brand strategy, striving for brand-name enterprises.

(1) Create famous brands for products: create famous brands for guest rooms and catering dishes;

(2) Service to create a famous brand: vigorously advocate smiling service, do things with heart, we should do well what guests think, and we should do well what guests didn't expect;

(3) Creating a famous brand through management: We can make unremitting efforts to complete the evaluation of four-star hotels before the end of the year, and pass the is09002 international quality system certification next year, so that the management procedures are in line with international standards. In order to improve the popularity of the hotel and lay a solid foundation for its sustainable development.

In short, the goal of implementing the famous brand strategy is: not to seek the biggest, but to seek the best.

5. Strive to open up the market and constantly seek the growth point of hotel economy.

(1) Find another way to make a big cake. Judging from the current situation, the hotel has favorable climate, favorable geographical location, favorable popularity and great room for development. However, we must be aware of the cruelty of market economy. Hotels can't just stand in Tengzhou to see Tengzhou. They must do a good job in market extension, that is, expand to neighboring cities, that is, take Tengzhou as the center, radiate to the surrounding areas, open up and reserve new customers, and constantly expand market share.

(2) Strengthening marketing control and seeking the lead is the key to hotel development. Time is the key to do a good job in market analysis and make annual budget targets. Through market and information system marketing, the hotel will always be ahead of the market means, market share and financial analysis, sales analysis, profit analysis and guest satisfaction analysis and evaluation.

(3) According to the improvement of the overall function of the hotel, readjust the market positioning, product positioning and price positioning.

6, implement the target responsibility system

This year, the hotel will sign letters of responsibility with the managers of various departments on business indicators, cost control indicators, clean government building and safety production, and implement linked assessment. Safety in production and building a clean government will be rejected by one vote.

7, do a good job in cost control, tap the potential and increase efficiency.

Due to the lack of attention to cost accounting, a certain number of items are lost and damaged, and energy consumption is high. This year, we should put cost, accounting, potential control and efficiency improvement on the agenda. Various departments have made targeted research and put forward specific measures. This year, the hotel will conduct an independent assessment of the consumption quota of each department. This year, we must see results, seek benefits from the economy, and put increasing income and reducing expenditure in a prominent position.

8. Strengthen financial management, strict financial system, and strive to accumulate and use wealth.

The benefits of hotels lie in cost control and cost monitoring. The focus of financial management this year is still to strengthen the cost accounting and profit accounting of all operating departments, and to supervise the material management and expenses of second-line departments. Do a good job in planning and revitalize funds. Standardize revenue and expenditure procedures and improve rules and regulations. Gathering wealth is the guarantee of using it. The important task of the finance department is to use various channels and forms to raise and withdraw funds through proper channels by all means to ensure the needs of transformation and operation. It is necessary to broaden procurement channels, improve procurement procedures, strive to ensure quality and reduce prices. Further establish the core position of finance in business work, and effectively improve the planning ability and support ability of finance.

9. Pay special attention to safety work and resolutely put an end to safety accidents.

Safety is the top priority of hotel work. "Safety responsibility is more important than Mount Tai", and a three-level safety responsibility system is established. Everyone is a safety inspector.

10, set out to build a hotel corporate culture.

(1) with the hotel party branch as the core,

Set up a leading group of corporate culture, carry out work in a planned way, and form the embryonic form of corporate culture in Lunan Hotel.

(2) Cultivate enterprise spirit and shape corporate image.

(3) Carry forward corporate culture and improve corporate cohesion.

1 1, improve the incentive mechanism.

(1) Starting from the second half of the year, we will try to compete for posts, so as to truly make those who are able go up, those who are flat give in, and those who are mediocre go down.

(2) Managers should be linked to work efficiency, complete tasks, and those who have the ability will be rewarded, ensuring that those who have the ability will get more.

(3) further improve the distribution system, encourage key employees to earn more for more work, and mobilize the enthusiasm of employees.

12, focusing on management team building.

The success or failure of a hotel depends on the quality of management. This year, we will increase the evaluation of managers. Managers can evaluate once a month and report their work once every six months. Those with mediocre performance, unable to keep up with the hotel development and irresponsible will be demoted or eliminated.

Cultivating reserve talents is the focus of work in the coming period. We should provide targeted training and exercise for those dedicated and innovative employees and build a good stage for them.

In a word, in the new year, we are faced with a grim situation and a heavy task. At the same time, hotels are also promising. Difficulties and hopes coexist, and challenges and opportunities coexist. Let's cheer up, join hands, work hard, seize the opportunity, meet the challenge, strive for a four-star hotel and create a better tomorrow for aa Hotel!

Finally, I wish the staff a happy new year and all the best!