Hotel English: Welcome and Greetings

1. Good morning (afternoon, evening), sir (madam) Good morning (afternoon, evening), sir (madam). 2. How do you do? Hello! (First meeting) Glad to meet you. ?Nice to meet you. 3. How are you? How are you? Fine, Thanks. And you? Very good, thank you. How are you? 4. Welcome to our hotel (restaurant, shop). Welcome to our hotel (restaurant, shop). 5. Wish you a most pleasant stay in our hotel． ?Hope you have a pleasant stay in our hotel. 6. I hope you will enjoy your stay with us. ?Hope you have a pleasant stay in our hotel. (When guests first enter the store) I hope you are enjoying your stay with us. ?Hope you have a pleasant stay in our hotel. (During the guest’s stay in the hotel) I hope you have enjoyed your stay with us. ?Hope you have a pleasant stay in our hotel. (When guests leave the hotel) 7. Have a good time! I wish you a pleasant stay! Telephone terms: 8. hotel, front desk. Can I help you? Hotel, front hall. Who are you looking for? 9. Sorry, I’ve dialed the wrong number. Sorry, I dialed the wrong number. 10. May I speak to your general manager? May I speak to your general manager? Speaking． I am. 11. Sorry, he is not in at the moment. Sorry, he's not here now. Would you like to leave a message? Would you like to leave a message? 12. Pardon. Sorry, please say it again, okay? 　　I beg your pardon． Sorry, please say it again, okay? Congratulations: 13. Congratulations! ?Congratulations! 14. Happy birthday! Happy birthday! 15. Happy new year! Happy New Year! 16. Merry Christmas! Merry Christmas! 17. Have a nice holiday! Happy holidays! 18. Wish you every success! I wish you success! Words of thanks and approval: 19. Thank you (very much). Thank you (thank you very much). 20. Thank you for your advice (information, help). Thank you for your advice (information, help). 21. It’s very kind of you． Thank you, you are so kind. 22. You are welcome． You're welcome. 23. Not at all. You're welcome. Don’t mention it. You're welcome. 24. It’s my pleasure． Very happy to serve you. (With pleasure.) (My pleasure.) 25. I am at your service. Happy to serve you. 26. Thank you for staying in our hotel． Thank you for staying at our hotel. 27. I’m sorry． terribly sorry. 28. Excuse me. sorry.

29. I’m sorry, It’s my fault. terribly sorry. That's my fault. 30. Sorry to have kept you waiting． Sorry to keep you waiting. 31. Sorry to interrupt you． Sorry to bother you. 32. I’m sorry about this. Sorry for that. 33. I apologize for this. ?I apologize for this. 34. That’s all right． It doesn't matter. 35. Let’s forget it. Forget it. Inquiry: 36. Can (May) I help you? What can I help you with? Yes, please. OK. 37. What can I do for you． What can I do for you? 38. Is there anything I can do for you? Is there anything I can do for you? 39. Just a moment, please. Please wait a moment. 40. May I use your phone? Can I borrow your phone? Certainly. sure. Yes, of course. sure. Guiding words: 41. Go upstairs/downstairs． Go upstairs/downstairs. 42. It’s on the second (third) floor. On the second (third) floor. 43. Excuse me. sorry. Where is the washroom (restroom, elevator)? Where is the washroom (restroom, elevator)? ?This way, please. Please go this way. Turn left/right. Turn left/right. 45. It’s in the lobby near the main entrance. In the hall near the door. 46. ??It’s in the basement at the end of the corridor. At the end of the basement corridor. Reminder words: 47. Mind/(Watch) your step. Please go away. 48. Please be careful. Please be careful. 49. Please don’t leave anything behind． Please don’t forget your things. 50. Don’t worry. don’t worry. 51. Take it easy. Don't worry. 52. Please don’t smoke here. Please don't smoke here. Farewell words: 53. Goodbye. goodbye. 54. See you late. goodbye. 55. Good night． Good night. 56. See you tomorrow. See you tomorrow. 57. Goodbye and thank you for coming． Goodbye, thank you for coming. 58. Goodbye and hope to see you again. Goodbye, hope to see you again. 59. Have a nice trip! Have a safe journey! 60. Wish you a pleasant journey! Good luck! I wish you a happy journey! Good luck!