What is the responsibility of a train conductor?

Train conductors are mainly responsible for the following tasks:

1. Check tickets, announce arrival at the station, organize passengers to get on and off;

2. Handle passenger ticket replacement and Travel change procedures;

3. Fill in the document report, apply for the receipt, and keep the ticket money;

4. Check for flammable, explosive and other dangerous goods;

5. Arrange the luggage of passengers in the carriage;

6. Inspect the carriage and maintain order;

7. Clean the floors, toilets, wipe tables and chairs, replace bedding, seat covers, etc., Provide health services;

8. Supply tea, food, merchandise, and entertainment services;

9. Promote travel knowledge and answer passengers’ inquiries;

10 , Manage carriage service facilities and spare parts;

11. Handle passenger accidents, injuries and safety incidents.

Extended information:

Quality requirements

1. Ideological quality

Ideological quality mainly refers to the conductor’s ideological awareness, thinking methods and ideological cultivation. This is the primary condition for doing a good job in passenger transport services. Specific manifestations include: having a sense of professionalism, a sense of responsibility, and a strong sense of service; having an enterprising spirit; adhering to principles, daring to be responsible, and acting fairly; putting others before oneself, self-denial and serving the public; being enthusiastic and honest with others; obeying rules and disciplines, loving the collective, and resisting wrong ideas, Distinguish between beauty and ugliness, honor and disgrace, and consciously protect the interests and reputation of the company and the bus company.

2． Psychological quality

Psychological quality mainly refers to the psychological process and personality psychology, such as emotions, hobbies, temperament and character, as well as the maturity and health of beliefs, will, self-esteem, tolerance and other aspects. This is to do a good job Service work is the key to being a good conductor. The psychological quality, emotional quality, will quality, character quality and personal cultivation formed by the personal psychological characteristics, living conditions, working environment and work practice (interaction activities with passengers) of passenger transport employees are the basis of passenger transport service psychology. Specific manifestations include: respecting passengers, serving passengers sincerely and wholeheartedly; respecting superiors, taking the initiative to report, accepting supervision, being good at self-management, self-regulating behavior, and restraining negative impacts. Train conductors must also understand the role of psychological activities in safe production.

3. Cultural quality

Cultural quality mainly refers to the cultural knowledge level of conductors, which is the basis for the formation and development of other qualities. Currently, conductors are required to have secondary vocational education.

4. Professional and technical quality

Professional and technical quality mainly refers to the professional knowledge and skills that a conductor must have to do a good job in service. This is a necessary condition for being a good conductor. The specific requirements are to hold a certificate to work, be familiar with the business knowledge and responsibilities of the position, be familiar with the equipment operating procedures in the carriage, and master the psychology and skills of passenger transport services.

5． Physical fitness

Physical fitness mainly refers to the good physical fitness that conductors should have. The passenger service work is heavy, and it is extremely difficult to provide high-quality service without adequate rest and food on the train, and having to be on duty at night. Therefore, a good body is the basic guarantee for doing a good job.

The above are the basic requirements for a conductor. Ideological quality is the primary condition for being a good conductor. Business and technical quality is a necessary condition for being a good conductor. Cultural quality is the minimum requirement for a good conductor. These are also other requirements. The basis for the formation and development of quality, psychological quality is the key factor to be a good conductor, and physical quality is the basic guarantee for good service work.