Front desk requirements for five-star hotels

1. Reasonable functional division and good spatial effect

2. The decoration design has an overall style, coordinated colors, sufficient light, and a harmonious overall visual effect

3. The main service desk is reasonably located, and reception staff should provide reception, inquiry, checkout and other services 24 hours a day. It can also provide messages, general bill settlement, domestic and international credit card settlement, foreign currency exchange and other services

4. There should be a dedicated luggage storage area with a safe for valuables that can be opened by the hotel and guests at the same time. The location is safe and hidden, and can protect the privacy of guests

5. Information about the hotel’s basic situation, room prices, etc. should be provided, as well as local tourism resources, local tourism transportation and national tourism transportation information, and should be available at the front desk Provide local transportation maps in Chinese and English, and newspapers and periodicals suitable for hotel guests

6. Guest resting places should be provided in non-business areas

7. Foyers and main public areas There should be access ramps for the disabled that meet the standards, equipped with wheelchairs, toilets or stalls for the disabled, and provide necessary services for the disabled

8. Channels including telephone, fax or the Internet should be accepted 24 hours a day. Room reservations

9. There should be full-time doormen to greet guests 18 hours a day.

10. There should be full-time bellmen, equipped with special luggage carts, and provide luggage 24 hours a day. Service, provide small luggage storage service

11. Valet booking and taxi arrangement services should be provided

12. There should be full-time personnel to handle guest relations and 18-hour on-duty service

13. Concierge service should be provided

14. Management personnel should be on duty 24 hours a day

Extended information:

Indicated by the number and color of stars Star rating of tourist hotels. The star rating of tourist hotels is divided into five levels, namely one-star, two-star, three-star, four-star and five-star (including platinum five-star). The lowest is one star and the highest is five stars. The higher the star rating, the higher the level of the hotel.

The star logo is composed of the Great Wall and a five-pointed star. The star is symbolized by a gold-plated five-pointed star. One five-pointed star represents one star, two five-pointed stars represent two-star, and three five-pointed stars represent two stars. It means three stars, four five-pointed stars means four stars, five five-pointed stars means five stars, and five platinum five-pointed stars means platinum five-stars.

The bronze medals of hotels with one to five stars use a gold-plated five-pointed star as the symbol, and hotels that have received "Platinum Five Stars" will use platinum for the five stars on their signboards. The hotel star logo should be placed in the most conspicuous position in the hotel lobby and be subject to public supervision. The hotel star logo has been registered as a certification trademark with the Trademark Office of the State Administration for Industry and Commerce. Its use must be strictly in accordance with the "Management Rules for the Use of Graphic Certification Trademarks of Star-Rated Hotels".

No unit or individual may produce and use without authorization or approval. At the same time, it is illegal for any hotel to use "quasi X star", "super X star" or "equivalent to X star" as a promotional method. Hotel star certificates and signs are uniformly produced and issued by national star judges. The cost of signboard production shall be charged in accordance with the standards approved by relevant national departments.

The number on each star-rated signboard is consistent with the corresponding star-rated hotel certificate number. In principle, each star-rated hotel can only apply for one star-rated sign. If the star signboard is damaged or lost, it should be reported in time. After the provincial star reviewer confirms that it is true, you can apply to the national star reviewer for a replacement. If a star-rated hotel needs to change its star rating certificate due to name change, it can be replaced with relevant documents from the industrial and commercial department, and the original star rating certificate must be returned at the same time.

Baidu Encyclopedia—Five-star Hotel