As a hotel supervisor! If the guests eat food and fly away, what should they do at the first time?

First of all, the first thing to do is to sincerely apologize to the guests and withdraw the dishes with flies to the workbench (don't take them down, because the guests may think that you have lost the flies and bring them back to me intact. ), ask the guest whether to make a new one or change it for something else, then give the guest a discount, send a fruit bowl or a snack to appease, pay close attention to the guest in the follow-up service and give the best service. If the guests are still dissatisfied with this way of handling, and are emotional and make a scene, it is very easy to affect the dining of the surrounding guests, and the goodwill of other guests to your hotel is also greatly reduced, then you can invite guests to the office to sit down and negotiate (the advantage of this is that it will not affect other guests and minimize the adverse impact on the hotel). Ordinary guests just want more compensation, even for free. Then the national consumer rights protection also clearly stipulates that the hotel only needs to compensate the guests several times for the food in question (I can't remember the details). Maybe the guests will tell you that I have no problem eating food with flies now. What should I do if something goes wrong in the future? In fact, the way I deal with this problem is that I can issue a certificate to prove that there is something wrong with the food (such as a fly and hair) during the meal. If the guest has been unwell for a long time, our hotel can pay the treatment fee with the certificate of a qualified hospital (note: it is necessary to make sure that the symptoms appear in a lot of time, usually I write for 8 hours, and there must be a certificate from a qualified hospital to prove that it is the influence of this food). If it is a malicious fraud by the guest, call the police immediately if there is evidence. This kind of problem can basically be handled satisfactorily, and I hope it will help you.