A question for people who work in hotels

Work functions of various hotel departments Author: Anonymous Source: Professional Catering Network Release time: July 31, 2012 Number of hits: 637 Font: Xiaoda Collection Catalog

1. Administration Department Job functions

2. Job functions of the Finance Department

3. Job functions of the Purchasing Department

4. Job functions of the Catering Department

5. The job functions of the engineering department

6. The job functions of the public relations and sales department

7. The job functions of the guest room department

8. The job functions of the training department

Job Functions of the Administrative Department

(1) The Administrative Department is the department responsible for administrative affairs and logistics support in the hotel. It is composed of an administrative fleet, uniform room, staff canteen, etc.

(2) The main tasks are to provide logistical support for employees; ensure that the hotel’s food, beverages and drinking water meet hygienic standards; be responsible for the maintenance of hotel vehicles; contact government departments and be responsible for handling various hotel issues Responsible for the approval and re-inspection of health licenses; responsible for the health management of various joint venture, cooperation, and contract projects within the hotel and coordinating and resolving related matters.

(3) Design the organizational structure and prepare staff. Under the leadership of the hotel's decision-makers, the hotel's organizational structure and staffing of each department should be determined based on the hotel's scale, grade and operating characteristics.

(4) Develop a human resources management system. Develop various management systems according to the hotel's human resources policies and policies, such as employee codes, promotions, resignations, etc.

(5) Plan and implement employee recruitment. According to the business needs of the hotel, formulate a recruitment plan for the staff required by the hotel and organize its implementation.

(6) Carry out wages, benefits and labor protection. In accordance with national policies on labor wages and hotel regulations, do a good job in grading and adjusting employees' wages, and supervise the implementation of labor protection measures in various departments.

Job functions of the Finance Department

(1) Prepare financial plans and strengthen plans. The Management and Finance Department should prepare financial plans based on the policies, systems, disciplines stipulated by relevant departments and the actual situation of the hotel, and supervise and inspect the implementation of the plans; raise various funds, and manage and use the funds well.

(2) Do a good job in economic accounting and control costs. The Finance Department should reflect and supervise the hotel's economic activities and results through accounting, and control and manage the accounting process; it should use accounting data to supervise tendencies in the hotel's operation process, and try its best to reduce costs and save expenses, thereby improving the hotel's performance. Profit level.

(3) Strengthen financial analysis and provide decision-making reference. The Finance Department should strictly assess the implementation of various economic indicators based on the financial plan; analyze the hotel's operation and management status through in-depth practical deployment research, and provide financial information to the hotel's decision-makers to promote the hotel's improvement of operation and management.

(4) Adhere to accounting supervision and maintain financial discipline. The Finance Department should strictly abide by financial disciplines and organize economic activities and financial management work in accordance with relevant national guidelines and policies; violations of the financial management committee and behaviors such as turning public money into private interests, deducting public money for personal gain, extravagance and waste, etc. should be resolutely stopped to ensure the safety of hotel assets. Preserve and increase value.

Purchasing Department Functions

(1) Prepare hotel purchasing plan. The Procurement Department should formulate the purchase plan for all hotel materials based on the hotel's business operations needs, review and approve the purchase applications of each department within the scope of the general manager's authorization, and work with the Finance Department to control the use of purchase funds.

(2) Organize the purchase of items. The Purchasing Department should organize the procurement of required items on time, with guaranteed quality and quantity, based on the procurement applications of each department and the inventory status of materials. During the purchasing process, you should compare goods with three companies and strictly control the purchasing price.

(3) Carry out the acceptance, inventory and distribution of incoming goods. The Procurement Department should conscientiously handle the acceptance, inventory, distribution, accounting registration, and accounting of purchased materials, formulate and implement relevant rules and regulations, and in particular, do a good job in customs declaration and tax payment for all imported materials in the hotel, and follow procedures in a timely manner Extract supplies.

(4) Provide supply information. The purchasing department should frequently conduct market research, pay attention to collecting various information about materials, feedback to the material use department, and put forward opinions and suggestions on the use and management of materials, so as to reduce hotel expenses and improve economic benefits.

Food and Beverage Department Job Functions

(1) Grasp market demand and prepare menus reasonably. The catering department should understand the consumption characteristics and catering requirements of the hotel's target market guests, understand the eating habits and catering needs of guests of different ages, genders, occupations, nationalities and ethnicities, and religious beliefs, and formulate plans based on this Develop a menu that caters to the target market and meet the various needs of guests for catering services.

(2) Carry out catering innovation and create business characteristics. Hotel catering services should have the ability to attract guests and compete with other hotels and social restaurants and restaurants. The most important thing is to create its own business characteristics. This requires the catering department to work hard to tap the potential of employees, actively inherit traditions, research and develop new dish varieties, and provide catering environments and special services that are suitable for them.

(3) Strengthen catering promotion and increase operating income. Under the guidance of the hotel's marketing plan, the catering department should study and analyze the consumption needs of catering guests, carefully select promotion plans, carry out various forms of promotional activities, actively solicit various banquets, and strive to promote holidays and hotel special catering , in order to gain more customers and try our best to increase the average consumption level of guests visiting the store.

(4) Control catering costs and improve profitability. The purpose of catering operations is to create profits for the hotel on the basis of meeting the dietary needs of guests. In order to improve catering profitability, in addition to expanding catering sales, catering costs must be strictly controlled. The first is to reduce food costs. The catering department should set prices reasonably based on the hotel star rating and the consumption level of the target market customers, control the purchase price, quantity and quality of food raw materials, strengthen the acceptance, inventory and distribution management of food raw materials, and reduce the use of equipment and raw materials. Loss and waste, etc.; secondly, try to reduce the labor cost by three. The catering department should predict the business volume, reasonably organize the labor and arrange the working hours of the waiters according to the labor quota, and strengthen training to improve the labor efficiency of the waiters, thereby reducing labor costs. The third step is to reduce the consumption of low-value consumables. The catering department should determine the consumption standards of low-value consumables, and on the basis of meeting the needs of guests, minimize waste and deductions and increase profits.

Work functions of the Engineering Department

(1) Ensure the energy supply of the hotel. Ensure the normal operation of the equipment that supplies energy to the hotel (such as power supply, heating, refrigeration, steam supply, etc.), and supply energy with quality and quantity according to the needs of each hotel business department. At the same time, energy consumption should be saved as much as possible.

(2) Strengthen the maintenance of facilities and equipment. Develop corresponding maintenance plans based on the type, structure, performance, operation time and technical requirements of facilities and equipment to ensure the smooth operation of facilities and equipment. At the same time, on-the-job training should also be conducted for employees who use equipment in various departments. The content of the training is the maintenance requirements for the equipment they will use at work. In addition, engineering maintenance personnel should conduct patrol inspections of all hotel facilities and equipment to discover any abnormal conditions of facilities and equipment, identify problems, and solve them in a timely manner.

(3) Update and transform facilities and equipment. In order to maximize the comprehensive benefits of facilities and equipment, avoid their aging, and enhance the hotel's competitiveness, hotel facilities and equipment should be updated and renovated every few years. If it is a small-scale bureau project, the engineering department should try to do the construction by itself; if it is a large-scale or major project constructed by an outside unit, the engineering department should do a good job in supervision. In addition, when the hotel holds major events, such as large banquets, conferences, etc., the engineering department should assist and cooperate in setting up the venue.

Job Functions of Public Relations and Sales Department

1. Sales Department:

(1) Formulate sales plan. According to the hotel's business objectives, the hotel should collect and analyze the flow dynamics of various markets, formulate a sales plan for the hotel to attract customers, and organize its implementation.

(2) Establish good collaborative relationships with customers.

We should maintain close contact with the tourism administration department, foreign affairs department, various agencies, airlines, railway bureau passenger terminals, and local trading companies, offices, enterprises and institutions, etc., and communicate frequently to understand guest needs and establish long-term , stable and good collaborative relationship to promote the sales of hotel products.

(3) Promote and promote hotel products. The target market should be determined based on the actual situation of the hotel, and various publicity and promotion work should be carried out in the target market in a timely manner to ensure the completion of the sales targets set by the hotel.

(4) Feedback various information. The collected accounting information of various customer source markets should be fed back to the hotel and participate in research on hotel product innovation and portfolio development to make hotel products more in line with the needs of the target market and increase sales.

2. Public relations part:

(1) Improve the hotel’s visibility and reputation. News media should be fully utilized to increase the hotel's visibility and reputation. When celebrities come to stay in the hotel, representatives of famous manufacturers come to the hotel to hold meetings, or the hotel participates in social welfare activities, the news media should be notified in a timely manner and the reputation of the hotel should be improved through news reports.

(2) Obtain public understanding and support. Information communication with the internal and external public should be strengthened, and good relationships with the public should be established to gain their understanding and support for the hotel's various tasks. Within the hotel, communication with employees, departments and shareholders should be strengthened to create a harmonious and cohesive internal environment; outside the hotel, communication with guests, news media, government departments and communities should be strengthened Communicate and create an external environment conducive to the survival and development of the hotel.

(3) Feed back public information and analyze environmental situations. Information such as society's evaluation of the hotel (such as the hotel's characteristics, advantages, service quality, etc.), the attitude of employees and shareholders of the hotel, etc. should be provided to hotel decision-makers to serve as a decision-making reference; at the same time, relevant information should be understood and mastered at any time , such as changes in national policies and laws, the direction of public opinion, public intentions, economic situations and changes and trends in the hotel market, etc., and report to hotel decision-makers in a timely manner.

(4) Establish the hotel's image and maintain its reputation. Establishing and developing a hotel's image is one of the important means to promote hotel development. Therefore, we should pay close attention to changes in public psychology and intentions, public relations strategies of high-speed hotels, and establish a good image of the hotel, so as to continuously create a good social and public opinion environment for the development of the hotel. When some situations that are not conducive to the hotel's image arise, they will be fearless in the face of danger, respond quickly, win the support of public opinion, and handle it appropriately to maintain the hotel's reputation.

Housekeeping Department Job Functions

1. Front Office Department:

(1) Sales of guest rooms. Cooperate with the sales department to carry out various publicity and promotion activities; accept room reservations and manage reservations; receive guests (whether with or without reservations); check in for guests, arrange rooms and determine room rates.

(2) Provide various front office services. Mainly include: services to pick up and drop off guests at airports, stations, docks and other places; luggage services; information services; mail services; safekeeping of valuables; handling of complaints; various services through the telephone switchboard, etc.

(3) Contact and coordinate customer service. The customer source information obtained during the process of selling guest rooms will be promptly reported to other relevant departments of the hotel, so that each department can provide targeted services according to the needs of the guests; the opinions and handling conditions of the guests learned from the complaint handling will be promptly fed back to the relevant departments. .

(4) Create a guest account. The hotel provides one-time settlement service for checked-in guests. Therefore, account cards should be set up for each guest staying in the hotel, accept the customer account information transferred from each business point, and record the guest's consumption during the stay in the hotel in a timely manner; accumulate and review it every night; handle checkout for guests leaving the hotel , collection or transfer services.

(5) Process various information and materials.

As the hotel's information center, it should classify and process a large amount of information received every day about customer market demand, product sales, operating income reports, guests' opinions and suggestions on the hotel, etc., and report to the hotel's guest management department in a timely manner or Pass it on to the relevant departments; at the same time, we also establish guest history files for guests who come to the hotel, record the basic information of the guests and their consumption in the hotel, and provide it to other business departments for reference; all kinds of information should also be stored and archived for easy access at any time. Take.

2. Guest room part:

(1) Do a good job in hotel cleaning and maintenance.

(2) Provide customer service for various types of guest rooms. The housekeeping department should provide quality service to the guests during their stay in the hotel so that the guests are completely satisfied. The guest services provided by the housekeeping department to guests mainly include: guest greeting service, telephone service, laundry service, room service, guest reception service, shoe shine service, rental item service, leftover item disposal, etc.

(3) Carry out guest room product innovation. Innovate guest room products according to the needs of guests and the characteristics of the hotel, and create a beautiful and comfortable living environment for guests with scientific and reasonable use of functions and beautiful art forms. The innovation of guest room products is mainly reflected in: adjustment of guest room types, such as appropriately reducing the number of standard rooms and increasing the number of single rooms according to the characteristics of the customer source, adding non-smoking rooms (floor), ladies' rooms (floor), disabled rooms, children's rooms Suites, business suites, etc.; changes in guest room furnishings; changes in service methods.

(4) Strengthen equipment and item control. Formulate the department's equipment and item procurement plan, and ensure acceptance and scrapping; formulate a management system for equipment and items; do a good job in equipment maintenance and repairs; and strive to find new measures to reduce guest room costs.

Work functions of the training department

(1) The training department is the functional department of the hotel responsible for improving the quality of personnel and rationally utilizing and developing human resources. Responsible for organizing and guiding hotel training.

(2) Gain insight into the hotel situation.

(3) Regularly evaluate employees. Based on employees' work performance in all aspects, regular inspections are conducted through certain projects or goals, and a system is formed to conduct scientific and orderly analysis and evaluation of employees, and to determine employees' work performance and their role in the hotel fairly and reasonably. value.

This is some information for your reference!