Traditional Culture Encyclopedia - Hotel accommodation - How do hotels cope with the main challenges brought by the synchronous characteristics of product production and consumption?
How do hotels cope with the main challenges brought by the synchronous characteristics of product production and consumption?
Quality control, real-time meet customer needs.
1. quality control: the quality of hotel products directly affects consumers' experience, and the synchronization of production and consumption makes it difficult to correct quality problems afterwards. Hotels need to establish a strict quality control system to ensure high-quality products in the production process.
2. Meet customer needs in real time: customers will put forward various immediate needs during consumption, such as extra room supplies and special catering requirements. Hotels need to establish an efficient customer service system to meet customer needs in time and improve customer satisfaction.
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