Traditional Culture Encyclopedia - Hotel accommodation - What is the purpose of answering the phone at the front desk of the hotel?

What is the purpose of answering the phone at the front desk of the hotel?

The purpose is as follows:

1. Answering the phone can provide timely and professional services, answer questions from guests and accept reservations.

2. Through polite and friendly telephone reception, show the professional image of the hotel, enhance the satisfaction of the guests, and enhance the reputation and loyalty.