Traditional Culture Encyclopedia - Hotel accommodation - Which of the eight industries does the hotel belong to?
Which of the eight industries does the hotel belong to?
Services include software and information technology services, information transmission, warehousing and postal services, leasing, scientific research and technical services, financial services, water conservancy, environment, public facilities management, residents' services, repair and education.
Extended data:
The most basic feature of economic activities in service industry is the close combination of production, exchange and consumption of service products. Thus formed its management characteristics:
① Wide range. Because the service industry should manage all the service products needed by social production, circulation and consumption. Therefore, there are no restrictions on business types. The service industry can do business anywhere, so there is no geographical restriction. In the social division of labor, it is the industry with the widest management path and the widest scope of activities.
② Comprehensive services. The needs of consumers are linked together. For example, in addition to accommodation, hotels also need communication, transportation, catering, laundry, hairdressing, shopping, medical care and other services. Large service enterprises generally adopt comprehensive management mode; Small service enterprises mostly take the form of professional management, and all professional service enterprises in the same area must be linked with each other to form comprehensive service capabilities.
③ Strong business ability.
(4) large dispersion and locality. Most service industries directly serve consumers, while consumption is decentralized. Therefore, the service industry generally implements decentralized management. Different natural and social conditions and certain differences in economic and cultural development in different places make some industries that serve life have strong local color, so the service industry has strong local characteristics.
Hotel services:
In essence, the hotel's business activities are not to produce and sell tangible material products, but to provide an intangible service to the guests with material facilities, and the guests finally get only the utility of a service and the experience of a service process.
Therefore, in the hotel's business activities, the process of providing services by the hotel and the process of consuming services by the guests are at the same time and space, and the guests can only enjoy them on the spot, but generally they can't take them away, and the hotel can't inspect the goods in advance and store them afterwards. Of course, there is no patent for intangible services.
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