What are the specific positions in the housekeeping department of a three-star hotel?

Housekeeping Manager, Deputy Housekeeping Manager, Housekeeping Supervisor, Housekeeping Center Clerk, Floor Supervisor, PA Supervisor, Floor Attendant, Floor Foreman, Butler, Public Area Cleaner, Carpet Cleaner, Hotel Environmental Sanitation Green Chemistry, Cloth Manager, and Secondary Warehouse Keeper. . .

I. Tasks and requirements of the preparation for the opening of the Housekeeping Department

The preparation before the opening of the housekeeping department is mainly to establish the departmental operation system, and make full preparations for the opening and post-opening operation from the aspects of people, money and materials, including:

(a) Determine the jurisdiction and responsibility of Housekeeping Department

After the housekeeping manager arrives at his post, he should first be familiar with the plane layout of the hotel, and it is best to visit it on the spot. Then according to the actual situation, determine the jurisdiction area of the housekeeping department and the main responsibility scope of the housekeeping department, and report the specific suggestions and ideas to the general manager in writing. The top management of the hotel will convene relevant departments to discuss and make a decision. In the division of areas and responsibilities, domestic managers should proceed from the overall situation and have a good sense of service. According to the requirements of professional division of labor, it is best to centrally manage the cleaning work of hotels. This is conducive to the unification of standards, the improvement of efficiency, the reduction of equipment investment, equipment maintenance and personnel management. The division of responsibilities should be clear, preferably in writing.

(2) Design the organization of housekeeping department

In order to design the organization scientifically and reasonably, the housekeeping manager should comprehensively consider various related factors, such as the scale, grade, building layout, facilities and equipment, market positioning, business policy and management objectives of the hotel.

(three) to develop a list of goods procurement

There are many affairs before the opening of the hotel, and the procurement of business supplies is a very energy-consuming work. It is very difficult to complete this task only by the purchasing department, and all business departments should assist them to complete it together. Whether purchasing department or housekeeping department, when making the purchasing list of housekeeping department, the following questions should be considered:

1. The architectural features of this hotel. The types and quantities of purchased goods are closely related to the characteristics of buildings. For example, the guest room floor usually needs to be equipped with a work car, but for some villa-style buildings, the work car will not play a role; In addition, the number of some cleaning equipment is directly related to the number of rooms on each floor. For hotels with about 18-20 rooms on each floor, the housekeeping manager needs to decide whether the main cleaning equipment on each floor is one set or two sets. In addition, the configuration of some equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department.

2. Industry standards. The National Tourism Administration issued the industry standard "Quality and Equipment Requirements for Room Supplies in Star Hotels", which is the main basis for room managers to make a purchase list.

3. The design standard and target market positioning of the hotel. The room manager should make a list according to the actual situation of the hotel, the design star standard and the national industry standard, and at the same time, according to the positioning of the hotel target market, consider the demand of the target source market for room supplies.

4. Industry development trend. The room manager should pay close attention to the development trend of the industry, and have a certain sense of advancement in the provision of goods, not too traditional and conservative. For example, it is a useful attempt for hotels to reduce unnecessary guest items in rooms according to the needs of guests.

5. Other circumstances. When making the material purchase list, relevant departments and personnel should also consider other related factors, such as room occupancy rate and hotel funds. The design of the purchase list must be standardized, which usually includes the following columns: department, number, project name, specification, unit, quantity, reference supplier, remarks, etc. In addition, all departments need to determine the equipment standards of related projects when making the purchase list.

(4) assist in purchasing.

Although the housekeeping manager does not directly undertake the procurement task, this work has a great impact on the opening and operation of the housekeeping department. Therefore, the housekeeping manager should pay close attention to and participate in the procurement work properly. This can not only reduce the burden of the purchasing manager, but also ensure that the purchased goods meet the requirements to a great extent. The Housekeeping Manager shall regularly check the availability of all items according to the purchase list, and the frequency of inspection shall gradually increase as the opening date approaches.

(five) to participate in or be responsible for the design and production of uniforms.

It is a common practice for the housekeeping department to participate in the design and production of uniforms, because the housekeeping department is responsible for the washing, storage and replenishment of uniforms, and the housekeeping department managers often have their unique appreciation ability in the choice of uniform styles and fabrics.

(six) the preparation of departmental operation manual

The operation manual is a guide to the work of the department and the basis for the training and assessment of the staff of the department. Generally speaking, the operation manual can include job responsibilities, work procedures, rules and regulations and operation forms.

(seven) to participate in employee recruitment and training.

Usually, the personnel department and the housekeeping department are responsible for employee recruitment and training. In the process of employee recruitment, the personnel department initially screens candidates according to the general requirements of hotel work, and the housekeeping manager is responsible for ensuring good access. Training is a major task before the opening of the department. Housekeeping manager should set out from the actual situation of the hotel, formulate practical departmental training plans, select and train departmental trainers, guide them to write specific teaching plans, supervise the implementation of training plans, and ensure that the training work achieves the expected results.

(eight) the establishment of guest room files

Before opening, it is of great significance to establish guest room files for future guest room management. During this period, the housekeeping department of many hotels neglected this work and lost the opportunity to collect a lot of first-hand information.

(nine) to participate in the acceptance of the computer room.

Room acceptance is generally attended by infrastructure department, engineering department, housekeeping department and other departments. Housekeeping department can participate in the acceptance of rooms, which can largely ensure that the quality of room decoration meets the standards required by the hotel. Before participating in the acceptance, the housekeeping department should design a room acceptance list according to the hotel's situation and train the personnel of the participating departments accordingly. After acceptance, the department should keep a checklist for future follow-up inspection.

(10) is responsible for the basic cleaning of the whole store.

Housekeeping plays an extremely important role in the basic cleaning of the whole shop. This department is not only responsible for cleaning all the infrastructure in the guest room area, but also for cleaning the lobby and other related public areas. In addition, it is also responsible for guiding the infrastructure cleaning work of other departments. The success of infrastructure cleaning before opening directly affects the protection of hotel products. Many hotels have left permanent regrets because of their neglect of this work. Before the opening of the hotel, the housekeeping department should work with the hotel senior management and relevant responsible departments to determine the infrastructure cleaning plan of each department, and then the PA team of the housekeeping department will train the employees of each department on cleaning knowledge and skills, equip each department with necessary appliances and detergents, and inspect and guide the cleaning process.

(eleven) simulation operation department

After all the preparations are basically in place, the housekeeping department can carry out the department simulation operation. This is not only a test of preparation, but also a solid foundation for formal operation.