Traditional Culture Encyclopedia - Hotel accommodation - How to successfully complete the reception of hotel VIPs?
How to successfully complete the reception of hotel VIPs?
● Make clear the relevant precautions for receiving VIPs ● Be familiar with the work flow of the reception staff and master the operation method of reception ● Master the creation of a quality service system. Methods and skills of building hotel brand image 1. The meaning and classification of VIPs 2. Vip level 3 Clients of distinguished guests. VIPs' gift standard 5. VIP courtesy service II. Vip preparation before arrival 1. Pre-arrival information and reservation confirmation of VIP II. Preparations before the arrival of distinguished guests. Prepare for safety. Vip arrival preparation 1. The day before VIP arrived at the mall. The day before VIP arrived at the mall. Greetings of distinguished guests when they arrive at the mall. Update VIP information and files. VIP service in the store. Handle VIP complaints and opinions during the store. VIP preparation before departure 1. VIP preparation the day before departure.
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