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Business processing center: 950 1-32 1948068 consulting business center: 950 1-32 1948068 complaint processing center: 950 1-32 1948068.

Taobao business such as cash withdrawal, recharge, refund, account unfreezing, complaint and account authentication.

Due to the deepening of life, Alipay is widely used during the Spring Festival to send red envelopes to friends, charge phone bills and pay electricity, water and coal. Outstanding performance in the field of wireless payment. Alipay's wireless payment performance increased by 15 times year-on-year.

According to Alipay statistics, during the 20 1 1 Spring Festival, Alipay paid 165438+ 10,000 transactions, a year-on-year increase of 15 times. The number of new users is growing at a rate of four times compared with the same period of last year, and the payment amount of each transaction is doubled accordingly.

Users' acceptance and confidence in wireless payment are gradually improving. During the long holiday, the growth rate of turnover is much higher than the growth rate of transactions, and the amount of a single transaction by users has doubled, indicating that users' security concerns about wireless payment are being dispelled.

At present, the typical application of wireless payment is the recharge of telephone charges. During the Spring Festival, many users choose to pay New Year greetings by SMS or telephone, which increases the communication cost. At the same time, more users try to charge their phone bills online through their mobile phones after returning home, which further pushes up the usage rate of wireless payment.

At present, Alipay has released the official clients of mobile phone systems such as iPhone, Android, Blackberry, Windows mobile, Symbian and java, which can realize business operations such as payment and transfer of Taobao orders. In addition, more wireless payment scenarios use Alipay wireless payment, such as installing Taobao-related clients, and users can also complete Taobao consumption, telephone recharge, virtual goods purchase and other services.

Zhu Yinjia, general manager of Alipay Wireless Division, is full of confidence in the future of wireless payment. He believes that with the growth of smart terminals and changes in user needs, it will greatly promote users to transfer payment from PC to wireless platforms such as mobile phones and tablets. He said that "the share of wireless payment will account for 30%-40% in the field of third-party payment in the next 3-5 years", and Alipay will also invest more resources in the field of wireless payment.