Qualifications required for engaging in hotel management industry

Qualifications required for engaging in hotel management industry

Many people think that with a high degree from a prestigious school, they can be unimpeded in the hotel industry, but it is not. In addition to experience, hotels pay more attention to a person's attitude and quality, which are reflected in many places, but the standards of each hotel are similar. I summarized the following points:

1, communication skills

Hotel is an industry dealing with people, and it is a compulsory course to learn how to get on well with your customers, colleagues and bosses.

2. Initiative

In hotels, a lot of work is done by employees on their own initiative. Doing a little more will make you and the hotel where you work different, for example. In India, a European couple fainted in a five-star hotel. They had to leave the hotel at four o'clock in the morning because they had to catch the inland train in India. When they passed the lobby and were ready to leave the hotel, they found that the hotel staff were standing at the door with a breakfast box lunch prepared for them, telling the European couple that the inland train in India was not perfect (as far as I know, there were many people riding on the roof and there were monkeys everywhere on the train), and the hotel specially prepared this breakfast for them according to their diet. When the couple arrived at their destination and checked into the reserved hotel, the phone rang. It was this hotel that prepared breakfast for them that called to confirm whether they had reached their destination. These examples are numerous in hotel textbooks.

3. Learning adaptability

Even the same hotel group, each branch is different, and the work of different departments in each hotel is different. How to adapt to different environments, learn different ways of doing things from different people and do your work better is also a compulsory course.

4. Cooperation spirit

Hotel is an organic whole, and all departments are indispensable. In order to work effectively, everyone must cooperate and support each other For example. Brain, hands and feet. I remember that at a graduation ceremony, a guest compared a hotel to a person, and different departments were like a person's brain, hands and feet (of course, this word did not appear specifically in the speech). One day, the brain, hands and feet argued about who should be the most important part and deserved to be the last one, and refused to continue working. The consequences can be imagined. So the hotel is an organic whole, and any department or individual plays an important role.

5. Flexibility (foresight and responsiveness)

This is closely related to the initiative mentioned above. Simply put, it is a bit like the ability to find the wrong picture. Hotel managers must have a pair of discerning eyes. For example, in the lobby you pass every day, a pot of flowers is misplaced. Can you detect the so-called foresight and responsiveness here? Whether you can put it right or find someone to deal with it is all active. I remember when I was on duty at school, I didn't find a small note on the floor of the lobby. I saw the headmaster coming head-on, bending down, picking up the paper and throwing it into the trash can. He casually walked up to me and said kindly, "Good morning!" You must have the ability to find mistakes and anticipate customer needs. Instead of shirking responsibility and avoiding work, we should take the initiative to face it and finish it well.

6. Diligence

In the hotel industry, working overtime and finishing some dirty and tiring tasks, such as cleaning toilets, washing dishes and mopping the floor, are also tasks that every student may encounter at first. What's more, people who have the most contact with guests often get the least money. Of course, it doesn't mean that students have to do these tasks all the time, but whether you can finish them with a smile when you are asked. This is the difference between Swiss students and others.

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