Traditional Culture Encyclopedia - Hotel accommodation - Which is better, working as the front desk or the back office in a hotel studio?
Which is better, working as the front desk or the back office in a hotel studio?
The front desk is better. The front desk is mainly responsible for reception. Daily work rules for hotel front desk reception management 1. Check and deal with the work situation of the previous day (08:30~09:00) (1) Check the shift record to understand the unfinished work items. (2) Check the status of night review reports, check the distribution registration of various reports, check the night shift key inventory records and whether there are any overnight messages. (3) Analyze the reasons for room errors and check whether there are room price signatures that exceed authority, etc. 2. Understand and handle the main work of the day (08:00~09:00) (1) VIP arrival and departure status and banquet and event notifications. (2) The situation of individual customers of the group entering the store on the same day, and the situation of individual customers of the group leaving the store on the same day. (3) Room sales and vacancies on the day, etc. 3. Assign work tasks (09:00) (1) Assign the main work of the day to the foreman. (2) Implement the work and precautions for VIP arrival and departure and banquet activities. (3) Arrange temporary tasks assigned by superiors and basic requirements for room allocation on the day of assignment, etc. 4. Check daily work (09:00~14:00). (1) Registration form for domestic guests and registration form for foreign guests. (2) Order preservation and letter of introduction, guest registration, email, message delivery and sending. (3) Employee grooming and employee replacement meals arranged by the foreman. (4) Permissions, price execution, facilities, equipment and maintenance, sanitation and reading shelf display. (5) Data archiving. 5. Host regular meetings. (1) Evaluate the work of the day, assign work tasks, announce new regulations, and inform relevant situations. (2) Convey effective notices, etc. 6. Check the completion of work (14:00~17:00). (1) Check-out schedule for the next day, extended check-out schedule and room error schedule. (2) Check the completion of work and others. 7. Think and understand. (1) Unfinished work of the day and work plan for tomorrow. (2) Problem handling and coordination with relevant departments. (3) Tomorrow's VIP arrival and departure activities, tomorrow's room rental and vacancy status, and others. 8. Handover after get off work. Mainly unfinished items and work requirements. 9. Things to note. Report the front desk information to the department in a timely manner, including: the availability of guest rooms; the arrival of unbooked VIPs (1), complaints reported by guests, failure to coordinate with other departments, and important events that occur in the lobby. (2) Coordinate the relationship between the team and the team. Mainly refers to the relationship with the following work groups: room service, financial checkout, sales reservation, front office baggage, catering reservation, front desk switchboard, front desk business center, and lobby manager. (3) Strengthen training for subordinates in daily work. The backend is mainly responsible for cleaning, housekeeping and other aspects of work
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