How to do well the training of hotel front desk staff

1. When the guest approaches the front desk for about two meters, the front desk staff should look at the guest and greet the guest with a smile. "Good morning/good afternoon/good evening/sir/madam/miss, what can I do for you?

2. A. If the receptionist was busy at that time: the waiter was answering the phone, he should look at the guests, nod and smile, and signal the guests to rest in the rest area with gestures; B. When receiving other guests, the receptionist should nod and smile and say, "Excuse me, sir/madam/miss, please wait a moment"; The receptionist should finish the work at hand as soon as possible, receive the guests and apologize to the guests again; C. If the work at hand cannot be completed at the moment, you should receive the guests first or signal other employees to receive them as soon as possible.

3. If the guest is staying in the hotel for the first time, he should send room graphic materials for him to choose.

Introduce guest rooms:

1, according to the needs of the guests, actively recommend higher-grade rooms to the guests: a, when the guests indicate the room type, they should recommend the best room in this category; D, the guest is not clear about the room type, should recommend the best room in line with their identity.

2. Find the room type the guest needs on the computer.

Fill in the reservation form:

1. Fill in the reservation order item by item.

2. Check the completed reservation form, repeat it to the guests one by one, and sign it after confirmation.

Farewell guests:

1. Tell the guest his name and explain the registration procedure upon arrival.

Thank you for choosing our hotel.

Organization data:

The information in the remarks column of reservation information should be as detailed and comprehensive as possible. The order is put into the reservation data frame as required. If it is booked on the same day, the room is pre-allocated and entered into the computer.