What do hotel waiters mainly do?

Responsibility 1: Hotel attendant job responsibilities

1. Carry out sanitation work within the jurisdiction and ensure that items are clean and neatly placed.

2． Timely replenish all kinds of items needed by guests and do a good job in collecting and collecting private rooms.

3． Responsible for checking the operation of equipment and facilities in the area, reporting maintenance projects in a timely manner, and reporting any abnormalities for processing.

4. Responsible for turning on the air conditioning exhaust and various electrical equipment and adjusting the lights in the area to ensure the required standards and business atmosphere of the business premises.

5． Responsible for inventory, pick-up and delivery of linens and other guest supplies, reporting damage, compensation and disinfection to ensure the safety of guests.

6． Be familiar with the location of the business venue, the distribution and usage of guest rooms, keep the service items and prices in mind, and actively promote sales.

7. Provide guests with food, drinks, o'clock, wake-up calls and other services, memorize guests' characteristics, and be responsible for the storage and storage of guests' belongings.

8． Cherish the company's property, practice economy, and complete all matters assigned by superiors according to quality and quantity.

9． Keep in mind the passages in the area and the layout of fire protection facilities, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and carefully prepare the handover records

10. Listen carefully to guests' opinions and provide timely feedback to superiors on guests' information and opinions.

11. Actively participate in training, continuously improve service skills, keep appearance neat and tidy at all times, use service honorifics correctly, and constantly shape yourself and the image of the hotel.

12． Check your appearance before going to work, keep your appearance in a good mental state, and summarize the key points of rectification the day before. Arrange the work content of a single shift. Handover between two shifts, handover according to the handover procedure, handover content, ward inspection status, rooms, and public room items, equipment and facilities, guest complaints, sanitation, engineering, and safety issues.

13. Meal time is 30 minutes, pay attention to meal discipline and eliminate waste.

14. Fill out the handover notebook after get off work and prepare for handover. Handover between two shifts, handover according to the requirements of the handover shift.

Responsibility 2: Hotel Waiter Job Responsibilities

1. Love your job, be dedicated, love your career, and consciously abide by the rules and regulations of the store.

2. Answer the phone and respond to guests’ inquiries or requests.

3. Timely record housing, room inspections, check-out time, water delivery, maintenance, etc., and proofread reports and room status with the front desk.

4. To assist guests in checking in, the staff on duty should greet guests at the stairs, lead them into the room, and introduce the facilities in the room (hot water, air conditioning, network cables, telephone, etc.).

5. All items in the guest room are clean, tidy and neatly arranged. Disinfect guest room water cups, sanitary ware, etc. in strict accordance with the requirements of the health and epidemic prevention department (first flush, second wash, third disinfection, and fourth cleaning). Replenish all kinds of items needed by guests in a timely manner.

6. Responsible for the sending, receiving and keeping of work keys, keeping records of key collection, and strictly implementing the lending and return system.

7. Understand the customer situation, conduct floor inspections from time to time during the shift, pay attention to doors, locks, and visitor conditions, and keep inspection records.

8. Keep the floors (corridors, escalators, exterior windows, window troughs, etc.) clean and tidy at all times;

9. Keep the equipment in good condition Report repair work. The attendant first went to the scene to understand the damage and then reported it for repair. When maintenance personnel enter a guest room to make repairs, an attendant should be present.

10. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

11. Understand the operation of equipment, power switches, lighting tools, carpet use, wall cleaning, etc. within the jurisdiction every day, and promptly report for maintenance and repair if any abnormalities are found.

12. Responsible for the registration, storage and handover of items left by guests. They are not allowed to withhold items without permission. Violators will be severely punished.

13. Staff members are not allowed to stay with others or use guest rooms without permission at night. Anyone found guilty will be fined according to the listed price and will be transferred from their post.

14. Do a good job in shift handover. Hand over keys, room status, and shift records.

15. Listen carefully to guests’ opinions and provide timely feedback to the guest room manager on their information and suggestions.

16. Cherish hotel property, practice economy, and complete all assigned tasks according to quality and quantity.

Work hard to learn business knowledge and continuously improve service skills and service levels

Responsibility three: hotel attendant job responsibilities

1. Room cleaning (check-out, room extension, do not disturb room, vacant room) )

1. After taking over the morning shift, understand the distribution of guest rooms that day. The leader or manager assigns the cleaning tasks for the day, and prepares the cleaning vehicle and the corresponding linens (quilt covers, sheets, pillow bags, bath towels, face towels...) and consumable items (water cups, toothbrushes/paste, soap, toilet paper, tea bags) , sewing kit, slippers, shoe cloth...)

2. Clean the room in order: continue the room - check out - do not disturb - dust the empty room:

2. Statistics The housing form and work status of the day's shift

1. Good at remembering the tenant's surname or first name, but cannot at least call him by his first name. Understand the number of days and number of guests staying. If you are a regular guest, try to understand the habits, likes and dislikes of the room as much as possible. Keep in mind the housing status of the floors being served.

2. Assist the front desk staff to expedite the payment of guest room rent, and complete the entry and exit and visit registration of tenants.

3. Tenants who are sick or drunk must tell all employees to pay attention to the condition of their rooms. If something unexpected happens, report it to your superiors.

4. When tenants borrow additional room configuration supplies, they must complete the borrowing registration and handover in compliance with company regulations.

5. After the guest checks out, any items left in the guest room must be handed over immediately to the front desk or the office who will contact the owner on their behalf. The retention period for items left by guests is: three months for ordinary items and one year for valuable items.

6. Provide room service: sanitation, newspapers and other services to the extended stay and new tenants on the same day.

7. Count the usage of linens and consumable items on duty that day.

3. Check-out procedure:

1. Get the tenant’s check-out information, knock on the door and enter the room: first check whether the room configuration (linen, electrical appliances) is complete Or whether there is any damage, and the use of paid items. (Whether the furniture is damaged or seriously stained)

2. If the room configuration