What is quality hotel lobby service?

High-quality hotel lobby services need to start from the following aspects: special weather, prepared "treasure box", personalized room card holder, breakfast service, special airport pick-up service.

1. Special weather

Special weather, such as strong wind, heavy fog, hail, blizzard, etc., will affect the guest's itinerary, and will also affect the service environment of the hotel front office. In order to reduce business risks and help guests arrange their itineraries reasonably, the hotel lobby can add the following services during special weather:

1. Display the opening and closing conditions of the airport and highways on that day, as well as the city’s information in a conspicuous place in the hotel lobby Traffic control measures, etc.

2. When guests check out, they should be promptly reminded of the weather conditions and the possible impact on their travel.

3. For guests who have not arrived at the store, promptly inform them of the local weather conditions through text messages or phone calls, and remind them to be prepared (add clothes, bring rain gear, etc.).

4. Prepare countermeasures according to different weather conditions, such as anti-skid, rental items and other services.

2. Prepare a "treasure box"

The lobby is the gateway for guests to enter and exit the hotel. When entering and exiting the hotel, they will have a lot of service needs. Set up a treasure box in the front hall to provide personalized Provide material support for chemical services.

The treasure chest should contain common medicines, office supplies, ladies' supplies, service supplies, etc. For example, medicines, essential oils, band-aids, etc. are needed. Once guests are bitten by mosquitoes or have their fingers scratched, they can provide corresponding help in a timely manner. Different hotels have different customer sources, different climate conditions, and different needs for common items. The hotel can determine the type of items according to the situation.

3. Personalized room card sleeves

Most hotels choose paper room card sleeves to store room cards, which are ordinary and monotonous. In fact, the hotel's card sleeves highlight the hotel brand. At the same time, it can also highlight its characteristics and personality from the following aspects. Finally, it is also very good to give it as a small gift to the guests when they leave the store.

1. Leather room card cover

The material can highlight the high quality. Hotels with conditions can choose cowhide as the material to make leather room card covers for special guests such as VIP customers and repeat guests. Exclusive to the source group, showing its nobility. When designing, the room card cover can also be made multi-purpose. It can not only store room cards, but also credit cards, photos, business cards, etc.

2. Zodiac room card set

The twelve zodiac animals are treasures of Chinese culture and have a great influence on domestic guests. They are also a great way for foreign guests to experience Chinese culture. a way. When guests check in and show their ID, the front desk staff can determine the guest's zodiac sign and give the guest a room card set with that zodiac sign. The hotel can also deepen the zodiac culture and print the zodiac's fortune, common sayings, celebrities of the zodiac and other information on the back of the room card to enhance the atmosphere of the zodiac culture.

3. Room card sets with regional cultural characteristics

Hotel room card sets are undoubtedly a "treasure place" to promote regional culture. When guests from other places get the room card, they can appreciate it The strong local cultural atmosphere stimulates guests' desire to explore local culture. If the hotel gives the card holder as a gift, it will also have a certain commemorative significance.

4. Breakfast service

Before the hotel breakfast starts, some guests will always go through the check-out procedures. In fact, if the hotel does not provide breakfast before guests leave the hotel in the morning, it is a sign that the hotel service is not in place. Proactively providing this service is an important measure to retain the guests' hearts.

Because breakfast is particularly important to early-rising guests, they may not have time to have breakfast due to some important work, catching a flight, etc. If the hotel can take the initiative to pack breakfast for them at this time, it will be said Maybe the hotel's image will be a big plus in their minds.

5. Special pick-up service

Every time you walk out of the airport arrival hall, you can always see some hotel employees holding pick-up signs to pick up guests. After careful observation, I found that there are still many problems with the airport pick-up services of many hotels.

The airport pick-up service is not only a service provided to guests, but also a public relations and marketing activity in public.

When picking someone up from the airport, some hotels hold a piece of white paper with the name of the person being picked up handwritten on it. Not only is it unprofessional, but it is also disrespectful to the guests being picked up.