Responsibilities of the company's front desk

Responsibilities of the company's front desk (total 18)

In the rapidly developing society, more and more places are exposed to job responsibilities, which can improve the vitality of internal competition and better discover and use talents. How to formulate job responsibilities is appropriate? The following is the company's front desk job responsibilities I collected for you, for reference only, hoping to help you.

Responsibilities of the company's front desk 1 1. Hygiene and cleanliness

1. Go to the office every morning and clean it up.

2. Ensure that the desktop of each office, living room and bathroom is clean and tidy, the documents are neat and orderly, the entertainment supplies are replaced in time, and the glass and floor are spotless.

3, clean up the garbage in time, keep indoor ventilation, fresh air.

Water the flowers and trees regularly and in time to keep their vigorous vitality.

5, do a good job of health maintenance and supervision in the later period.

Second, telephone reception

1. Keep a pen and paper beside the phone so as to record the contents of the phone in time.

2. Be responsible for answering the front desk service hotline and transferring calls, and do a good job in telephone consultation. Important matters should be carefully recorded and communicated to relevant personnel to avoid omission or delay.

3, responsible for telephone answering, fax sending and receiving, etc.

4, correctly handle the customer's message, telex, etc.

Third, customer reception.

1, receive visitors, strictly implement the company's reception service specifications, maintain good manners and be polite and generous. Guide tourists to the corresponding departments and provide services such as tea and drinks.

2, responsible for the establishment and management of visiting customer files.

Fourth, office work.

1. Be responsible for the procurement and use management of office furniture, equipment and supplies, and record, distribute, manage and optimize the process of company personnel receiving office supplies.

2. Arrange meetings and make written minutes, arrange meeting rooms and business trips in time, arrange sports cars, air tickets and air ticket reservations, etc.

3. Be responsible for the arrangement and compilation of business document templates within the department, improve and standardize the workflow, and collect and archive business letters, faxes and emails for reference;

4. Be responsible for secretarial, information, confidential and confidential work in the office, and do a good job in collecting and sorting office files.

5. Manage employee personnel files, establish and improve employee personnel file management, and strictly borrow files.

6, statistics monthly attendance and financial accounting, leave a bottom.

7. Handle other affairs temporarily assigned by the superior, and ensure that the logistics support is in place, the work is smooth, and the environment is elegant.

Company front desk responsibilities 2 1, responsible for reception, switchboard wiring and other related matters.

2. Be responsible for the daily settlement of the company's water and overtime meals, and update the partner information regularly.

3. Send and receive all kinds of express delivery, documents, books, newspapers and periodicals of the company in a unified way, and do a good job in management and receipt.

4, responsible for daily office supplies procurement, use, distribution and other management work.

5. Manage the conference room of the company as a whole and coordinate the scheduled use of the conference room.

6. Understand the seating arrangement of the whole company and update the relevant information on the company website regularly.

7. Complete other necessary auxiliary administrative work.

Company front desk responsibilities 3 1, responsible for the reception of visiting customers and the guidance of interviewers;

2. Answer and handle all kinds of calls;

3. Be responsible for the appointment and arrangement of the negotiation room;

4. Collect, record and manage office supplies;

5. Be responsible for the statistics and maintenance of drinking water and green plants;

6. Assist HR in personnel recruitment and attendance statistics;

7. Complete other tasks assigned by superiors.

Responsibilities of the company's front desk 4 1, responsible for the company's customer reception.

2. Responsible for helping the company's visiting customers pick up the plane, book hotels and other related matters.

3. Be responsible for answering the company switchboard and transferring calls, do a good job of telephone consultation, carefully record important matters and convey them to relevant personnel without omission or delay.

4. Be responsible for helping companies and customers book conference rooms.

5, responsible for the reception of new employees to report for duty, and notify the department head.

6. Be responsible for signing and distributing all kinds of letters, packages and magazines of the company.

7, responsible for the company's office supplies demand statistics.

8. Complete other tasks assigned by the leaders, cooperate with the general affairs department and assist other departments.

Responsibilities of the company's front desk 5 1, responsible for reception of visitors at the front desk, telephone transfer, message recording, etc.

2. Be responsible for the management of conference rooms and conference equipment, prepare for daily meetings and provide basic conference services.

3. Be responsible for sending, receiving, registering and circulating documents, letters and faxes of the company.

4. Be responsible for booking air tickets for employees on business trips, contacting the pick-up and drop-off, and confirming the hotel reservation of the other party. Assist in the preparation of reception for guests from different places.

5, office daily affairs management, to ensure the normal operation of office equipment, fault timely treatment and repair, the implementation of office 5S management.

6. Responsible for the registration and borrowing of books and articles, the subscription, sending and receiving and sorting of newspapers and periodicals, the integration and distribution of office supplies, and the assembly and filing management of various keys in the office.

The front desk of the company is the company's foreign-related window, and the reception at the front desk directly represents the corporate image and service quality. Therefore, we must strictly abide by the reception work norms.

I. Job responsibilities

1, responsible for the reception, registration and guidance of company visitors, and shielding irrelevant personnel, door-to-door salesmen and unreasonable people.

Outside or assist the relevant personnel to deal with.

2, responsible for the company's newspapers, mail, parcels, newspapers.

3, responsible for answering the phone, record the phone content, and do a good job of communication.

4. Keep the front desk environment clean and tidy.

5. Responsible for printing company documents and assisting in copying.

Second, the specific requirements of the work

1, reception

Set up a company visitor register, and all people who come to the company need to register (friends or construction workers who are familiar with the general manager can be exempted from registration). The name, the number of visitors, the reason for the visit and the time of entry and exit are indicated on the register.

Don't judge people by their clothes and appearance.

Visitors from the reception company at the front desk must get up, smile and greet, and serve warmly.

Ask about the reason for your visit. When a visitor asks for a company employee, the receptionist should first ask if there is an appointment, ask the visitor to register, and then call the employee he is looking for to ask if he wants to bring it in. If he answers that he needs to bring it in at once, he should lead the way. If he needs to bring it in later, he should arrange for the guests to wait in the lounge. Take it into the office, and then pour water for the guests (seven minutes full). When the guests leave, please register the departure time and greet them with a smile. "Goodbye, please take care!" "

You must be on duty during working hours. That is, 8: 30 am-12: 00 am,13: 30 am-17: 30 am. If you need to travel, you must ask for it.

Guide the application and ensure that there are no vacancies at the front desk.

Step 3 answer the phone

Answer the phone within three rings. If the phone rings more than three times before you answer it, you should say: I'm sorry, I walked away just now. what can I do for you?

When answering the phone, use standard language: "Hello, I am living in the wind!" "

For important or important things that need to be conveyed, make a good call registration (caller's name, reason and call time)-be sure to pay attention to etiquette when answering the phone, don't bend over or eat in your mouth, and control your tone when you speak. Answer the phone as briefly as possible, and personal calls should not exceed three minutes.

Answer the phone before the other party hangs up (except personal calls)

4. Assist the cleaning staff to keep the front desk clean, free of dust and stains. Personal belongings and sundries shall not be placed on the desktop.

Food must be eaten at the front desk.

5. The company's letters, materials and magazines should be delivered to all departments or relevant personnel in time.

Third, gfd requires

1. If the company customizes uniforms, it is necessary to wear uniforms to work. When there is no predetermined uniform, you should dress generously and appropriately.

2. Don't wear slippers or leather sandals similar to slippers to work.

3. Wear light makeup during working hours and no makeup at the front desk.

4. Keep a good posture of standing, sitting and walking, and avoid rude behaviors such as manicure, makeup and humming in front of guests.

The company's front desk responsibilities 7 1, responsible for the front desk reception of the sales department.

2, daily documents, data processing and other general administrative affairs.

3. Connect brokers and developers.

4, understand the details of the project, hair circle dynamic promotion.

Step 5 answer the broker's question

6. Report to the customer, sort out the reading list, check the accounts, and make out an invoice for payment.

Responsibilities of the front desk of the company 8 1. Assist in the daily administrative work of the general manager;

2. Assist leaders to do a good job in foreign friendship activities, do a good job in public relations, and do a good job in guest reception arrangements and office services for senior leaders;

3. Responsible for air tickets, boat tickets, hotel itinerary and other matters.

4. Be able to handle emergencies independently, or take the initiative to handle some urgent affairs when the general manager is away;

5. Communicate with managers of other departments;

6. Determine and arrange the meeting time; Meeting and conference room management, do a good job of sorting and filing meeting minutes and meeting materials;

7. Complete other transactional work assigned by superiors.

Responsibilities of the front desk of the company 9 1. Answer and transfer calls and receive visitors;

2, responsible for office secretarial, information, confidential work, do a good job of collecting and sorting office documents;

3. Responsible for the company's official documents, letters, mails, newspapers and magazines;

4, responsible for the storage of office warehouse, completes the registration of goods in and out of the warehouse;

5, statistics of monthly attendance and submit it to the human resources department and keep the bottom;

6, responsible for the company's business card printing, typing, copying and other administrative work;

7, responsible for the distribution of low-value office supplies;

8, according to the standard quota, do a good job of planning and purchasing office supplies;

9. Complete other tasks temporarily assigned by the leaders.

Responsibilities of the company's front desk 10 Responsibilities:

1, receive visiting guests and inform the interviewees timely and accurately;

2. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

3. Responsible for sending and receiving express mail;

4. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );

5, attendance making and sorting, data entry.

6. Assist the company's employees in copying and faxing;

7. Procurement, purchase and distribution of office supplies;

8. Complete other tasks assigned by superiors.

Qualifications:

1, female, with good image and temperament, age 18-24 years old, height 1.62 or above;

2. 1 year relevant working experience, secretarial, administrative and other related majors are preferred;

Responsibilities of the front desk of the company 1 1 1. Assist in handling the internal management affairs of the service center, do a good job in communication with business owners, visit and receive, complete all tasks and objectives assigned by the director of the property service center, and ensure the quality and efficiency of work.

2. Under the business guidance of the company's administrative personnel department, be responsible for internal affairs such as personnel, administration, logistics, warehouse, canteen and file management. Manage the office, and supervise, evaluate and evaluate all the room service work to ensure the orderly operation of the service center.

3. Master the structure of residential property, the structure and distribution of important places, the layout of buildings, the number of units, and the basic situation of owners and tenants. And actively cooperate with the functional departments of the property service center to create a good space for the relevant work of property management services in the community.

4, responsible for residential housing, public facilities, venues, decoration and construction management inspections, and make records, timely processing and tracking problems.

5. Responsible for check-in, check-out, decoration approval, goods release and handling of various cards; Cooperate with the company's financial personnel to check and recover the management service fee of residential households; Responsible for the supervision of vacant houses, key keeping of non-business households and other business work.

6. Be responsible for paying a return visit to the complaint handling results of the owner in different degrees and in different ways, cooperating with the company to distribute and collect the owner's opinion questionnaire on schedule, reporting the owner's feedback information in time, and proposing corrective measures.

7. Responsible for receiving the owner's visit, assisting in organizing the owner's symposium and various work meetings, and keeping the meeting records and filing.

8. Complete other tasks assigned by superiors.

Responsibilities of the company's front desk 12 1, responsible for the reception, basic consultation and introduction of visiting customers, strictly implementing the company's reception service specifications and maintaining good manners; ;

2. Be responsible for answering the front desk service hotline and transferring calls, do a good job of call consultation, and convey it to relevant personnel without omission or delay.

3. Be responsible for the distribution of company letters, express delivery and parcels, and make distribution records and keep them;

4. Responsible for the sanitation and cleaning of the company's front desk and lobby, placing tables and chairs, and keeping them clean;

5. Complete other tasks assigned by superiors.

Responsibilities of the company's front desk 13 1. Expense reimbursement, comprehensive registration and financial delivery;

2. Book air tickets, record the air ticket registration form, make the monthly air ticket registration form and summary table, fill in the reimbursement form and send it to financial reimbursement;

3. Reimbursement of mobile phone bills every month, making reimbursement details and mobile phone expense reimbursement details;

4. Express delivery, register express delivery and delivery details;

5. Manage the management and filing of company certificates and administrative documents;

6. Pay various fees (property fees, telephone charges, etc.). );

7. Answer transfer calls, scan contracts, fax documents and distribute letters;

8. Mark attendance and do attendance;

9. Customize business cards;

10. Manage and distribute office supplies;

Responsibilities of the company's front desk 14 1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;

2. Receive the visiting guests and inform the visiting account manager timely and accurately.

3. Be responsible for the recruitment of company personnel.

4. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

5. Be responsible for sending and receiving express mail, and accurately book air tickets and train tickets;

6. Be responsible for the environmental maintenance of the company area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );

7. Assist employees in copying and faxing;

8. Complete other tasks assigned by the superior supervisor.

Responsibilities of the company's front desk 15 Responsibilities:

1, responsible for the reception at the front desk and do a good job in reception;

2. Assist the superior to handle daily departmental work and housekeeping work;

3. Preservation and handling of daily documents.

Qualifications:

1, technical secondary school or above, major is not limited, excellent fresh graduates can also;

2. More than one year working experience as a clerk is preferred;

3. Familiar with computer office software, with strong learning, understanding and communication skills;

4. Female, aged 22-35, with good image, height above 1.58CM, cheerful personality, warm and generous, strong sense of service, and obedient to management.

Responsibilities of the company's front desk: 16 1. Serve the chairman and general manager well;

2. Draft all kinds of documents assigned by superior leaders;

3. Assist in organizing the working meeting, make preparations before the meeting, and keep meeting records;

4. Do a good job of incoming calls, visits and visitors reception of the chairman, general manager and office;

5. Be responsible for filing company documents and contracts;

6. Be responsible for the subscription and management of books, magazines and newspapers of the company;

7. Organize the desk documents of the chairman and general manager;

8. Be responsible for recording, summarizing and filing important documents of the company;

9. Do a good job in foreign reception;

10, responsible for sending all kinds of documents signed and approved by the chairman and general manager;

1 1, and complete other work temporarily assigned by the superior;

12, help the marketing teacher book air tickets, train tickets, etc.

13, do a good job of employee attendance statistics;

14, abide by the "three noes" principle, don't read what you shouldn't read, don't say what you shouldn't say, don't ask what you shouldn't ask, keep a secret and keep your mouth shut;

15, abide by the company's confidentiality system.

Responsibilities of the company's front desk 17 1, responsible for the company's front desk reception and telephone transfer;

2. Send and receive faxes, copy documents, send and receive letters, newspapers, documents, etc. ;

3. Update and manage the employee's contact information such as mailing address and telephone number in time;

4. Accept the appointment of the meeting room, coordinate the meeting time, issue the meeting notice and arrange the meeting room;

5. Book train tickets and plane tickets;

6. Deal with the new employee work card, and be responsible for the management and statistics of employee attendance;

7. Assist the superior in purchasing office equipment and office supplies, and be responsible for issuing and recording them.

Responsibilities of the company's front desk: 18 1, responsible for the reception, scheduling, tracking and return visit of customer requirements (complaints, maintenance, consultation, etc.). ).

2, responsible for customer decoration procedures, parking space lease agreement, etc.

3. Be responsible for the management of customer service documents and materials, the collection and storage of purchasing plans and items (designate one person).

4. Responsible for assisting customers to check in.

5. Responsible for the management of customer files and other documents in the management office.

6. Be responsible for "one-stop" data entry and complaint sending, and follow up the return visit.

7. Be responsible for the statistics and analysis of customer demand, and report the results to the customer service supervisor.

8, other work assigned by the leadership.

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