How to do a good job in the hotel's detailed service to guests?

1. To serve long-term guests well, you must first know what you are doing. Master the living habits of long-term guests and provide them with ubiquitous and fast services; Understand the national day of the country where the long-term guests live, the birthdays of the main guests, etc. Congratulations on their national day and birthday, and help long-term guests solve their urgent needs; In addition, they should be informed of the important activities of the hotel. Hold long-term guest forums regularly, listen to guests' opinions with an open mind, improve service, and make long-term guests feel cordial, convenient, comfortable and safe when they arrive at the store. . 2.( 1) Understand the guest's name, room number and telephone harassment time, apologize to the guest in time and investigate, and set up a telephone for the guest first. (2) Inform the switchboard to search. If an outside call is transferred to this room within the above time, it means that it is an outside call harassment. When transferring this call, you must first ask the name of the receiver and get the consent of the guest before transferring to the answering room. If there is no outside call, it means that it is internal phone harassment. Tell the security department to take necessary measures to set up undisturbed service for guests. (3) report to the leader afterwards. 3. When people want to give gifts and tips: (1) First, they should politely decline and explain to the guests the reasons for not accepting gifts and tips (but not too much). (2) If you really can't get rid of it, just accept it for the time being and thank you. (3) explain the reasons to the leaders afterwards, and register for unified handling. When called into the room by a guest: (2) It is not advisable to close the door when entering the room. (3) When guests are invited to sit down, they should express their gratitude, but they should not sit down. (4) Pay attention to the guest's instructions, stand up straight, don't look in all directions, leave immediately after the event, and it is not advisable to stay in the room for too long. When you leave the room, you should close the door quietly in front of the guests. The telephone switchboard is generally responsible for the wake-up service, and guests can also set up their own telephone wake-up calls. The operator should make detailed records on the wake-up schedule according to the requirements of the guests.