Requesting spoken English for a conversation between a hotel waiter and a guest.

R: Good morning, sir. Can I help you? Good morning, sir. How can I help you? G: Morning.l would like to check out. Good morning, I would like to check out.

R: Certainly. Can I have your name and room number? OK! Can you inform me of your name and room number? G: Thomas Dickson in Room 1218 Thomas Dickson’s room number is 1218.

R: A double room for two nights at 800RMB per/night, the meals that you had at the hotel are

250RMB….Here is your bill please check it.

Staying in a double room for two nights, the room rate per night is 800 yuan, and your consumption in the hotel restaurant is 250 yuan. . . This is your

bill. Please check it.

G: Sorry, l am not clear about this item. Sorry, I don’t understand this consumption.

R: Oh. This is for the phone calls you made from your room. This is the bill for the phone calls you made from your room. G: But I didn’t make any calls. But I didn’t make any calls.

R： Oh, just a moment. l'll check it . l'm terribly sorry sir .we made a mistake.we will deduct it

from you bill right away.

Please wait a moment while I check. I'm very sorry. It was our mistake. I will deduct this free charge from the bill immediately. G: It seems correct now. Can I pay by credit card? It seems correct now.

R: Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card. OK, sir. We will cancel your previous pre-authorization and charge you again. G: Yes. Okay

R: Have a nice day! We hope to see you again!

Okay! gentlemen. Have a nice day and we look forward to seeing you again!