Requirements of Hotel Standardization for Service Team

Standard service etiquette is an important embodiment of the professionalism of hotel team members. Standardizing and improving the etiquette and posture of service personnel can lay a foundation for further improving the hotel service level and doing a good job in quality service.

It is necessary to have good standardized services as the premise and foundation. Personalized service must be based on standardized service. If we only stay in standardized services and do not develop personalized services, it will be difficult for hotel management and quality level to reach a new level.

In addition to high professional skills and professional ethics, waiters should also have strong psychological endurance, analytical judgment and emergency handling ability. In particular, "empathy" stands in the position of the guests, understanding, understanding and caring for the guests.